CSP Customer & Manufacturing Quality Engineering Manager

Lenovo; North Carolina; On-site; USD 120,000 - 160,000; Full time

Job summary

Lenovo in the United States is seeking a CSP Customer and Manufacturing Quality Engineering Manager to lead both customer-facing engineering quality and manufacturing floor quality teams across multiple plants.

You will drive KPI improvements (FPY, TPY, PRR) through data analytics and AI tools, manage executive reviews, and coordinate with global Quality, Test and Supplier Engineering to raise product quality from NPI to end-of-life.

Qualifications

• Proven leadership of engineering teams across global, multi-country operations.
• Deep understanding of manufacturing assembly and floor processes in high-tech hardware.
• Strong client-facing skills for executive reviews and escalations.
• Familiarity with quality methodologies (pFMEA, FPY/TPY, audits).
• Excellent written and verbal communication across diverse teams.

Responsibilities

• Direct two core pillars: customer-facing engineering quality and manufacturing floor quality.
• Build and sustain executive relationships with enterprise customers through reviews.
• Oversee quality controls, audits, and site scorecards across plants.
• Lead data-driven KPI improvements using analytics and AI tools.
• Collaborate globally with Quality, Test and Supplier Engineering teams.

Skills

Leadership & people mgmt

Manufacturing quality knowledge

Customer engagement

Technical process knowledge

Cross-functional collaboration

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

About The Role

This is a unique opportunity to join our Global Supply Chain organization as the CSP Customer and Manufacturing Quality Engineering Manager. This role combines the strategic management of two key pillars: the customer-facing Engineering Quality team and the internal Manufacturing Product Quality Engineering floor team.

Responsibilities

• Dual-Pillar Team Leadership: Direct and empower two core functional arms:
  • Product Customer Relations Engineers managing high-touch client engagement.
  • Manufacturing Quality Engineers embedded on the manufacturing floor.
• Customer Account Executive Relationship Management: Build and strengthen trust with enterprise customer leadership teams. Drive superior engagement in Monthly Executive Reviews, Internal Reviews, and Quarterly Business Reviews (QBRs) to win additional business.
• Manufacturing Floor Process Control: Oversee internal product quality on the manufacturing floor. Enforce key quality controls including Pre-Stop processes, Manufacturing Closed Loop processes, Internal/External Audits, and Site Scorecards across all 3 manufacturing plants.
• Data, Metrics AI Innovation: Guide the team to monitor, analyze, and elevate critical KPI metrics (FPY, TPY, PRR) by leveraging advanced data analytics, AI tools, and weekly scorecards.
• Sister Team Global Collaboration: Partner closely with the sister Manufacturing Continuous Improvement team as well the global Quality, Test, and Supplier Engineering functions to optimize systemic product performance and drive global supply chain initiatives.
• Lifecycle Quality Documentation: Ensure the team effectively establishes Process Mapping, pFMEAs, yield target setting, and ongoing quality monitoring strategies from New Product Introduction (NPI) through product end-of-life.

Requirements

• Leadership Management: Proven track record of managing engineering teams across global, multicultural matrix environments (spanning multiple time zones and countries).
• Manufacturing Product Acumen: Deep understanding of manufacturing assembly, floor processes, and product execution within high-tech hardware or electronics environments.
• Customer Engagement: Exceptional client-facing skills with the ability to represent the company in executive meetings and navigate customer escalations seamlessly.
• Technical Process Knowledge: Strong familiarity with quality methodologies (pFMEA, FPY/TPY metrics, Closed Loop systems, Audits).
• Communication Skills: Outstanding verbal and written communication skills across cross-functional and multicultural teams.

Visa Sponsorship

This position is not eligible for visa sponsorship, including Optional Practical Training (OPT) or Curricular Practical Training (CPT). All applicants must be currently authorized to work in the United States for any employer.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.