Senior CSP Program Manager: Cross-Functional & RFx Lead

Lenovo; North Carolina; On-site; USD 130,000 - 170,000; Full time

Job summary

Lenovo is seeking a Senior Project Manager for CSP to lead cross-functional, cross-geography teams in driving customer-facing programs and CSP offerings from early engagement through end of service.

This individual contributor role requires senior-level program management, account management, and the ability to communicate with senior leadership to ensure on-time, within-scope delivery and customer satisfaction.

Qualifications

• 10+ years of customer-facing project/program or account program management experience.
• Strong experience in customer engagement, strategic account ownership, and executive communication.
• Proven RFQ/RFP/RFx, bidding, proposal, pricing, and new business opportunity support experience.

Responsibilities

• Lead cross-functional, cross-geography teams with customer-facing responsibilities for RFx bidding, contract management, customer scorecards, QBRs/QTRs, and account-based initiatives.
• Define account priorities and strategies to guide consistent customer engagement and cross-functional alignment.
• Host RFx kick-off meetings and ensure cross-functional teams deliver timely, high-quality responses; maintain RFx trackers and opportunity status; coordinate internal pre-review readiness for key meetings (pricing, RFx, solution reviews).
• For established accounts, lead regular account team calls to track and report customer-related opportunities, issues, risks, and actions.
• Create and maintain functional team maps and customer playbooks for internal education.
• Identify gaps in meeting customer expectations, assign owners, and track closure through weekly priority reviews.
• Track business pipeline with account teams and support achievement of business targets.
• Lead QBR/QTR preparation, distribution, follow-up actions, and customer communication.
• Manage program scope and lead cross-functional, cross-geography teams (Development, PM, FAE, Quality, ISR, SC, Service, Operations, etc.), ensuring clear ownership and execution of project activities.
• Build, maintain, and execute project schedules; monitor checkpoints, milestones, and readiness status.
• Track and communicate project readiness, including BOM validation, Dataline enablement, ECNs, and CTO/LTO configuration readiness.
• Maintain project documentation and MS Teams repositories to ensure accuracy and completeness.
• Set up regular project management BMS meetings (e.g., ODT) and specific sessions to review status, identify issues, drive resolution, and ensure alignment.
• Manage sustaining change processes, including PCRs (second-source validation, new SBB introduction, FW updates, new supplier introduction, EOL, new configurations) and PCNs (coordination, submission, and cross-functional voting).
• Collaborate with Engineering, Quality, Development, Fulfillment, and other stakeholders to resolve quality issues through closure.
• Track key program KPIs, including customer/supplier NRE payment status and time-to-delivery metrics.
• Conduct Lessons Learned sessions to support continuous improvement in program and process execution.

Skills

Customer-facing PM

Executive communication

RFQ/RFP/RFx bidding

Job description

Lenovo is seeking a Senior Project Manager for CSP to lead cross-functional, cross-geography teams in driving customer-facing programs and CSP offerings from early engagement through end of service.

This individual contributor role requires senior-level program management, account management, and the ability to communicate with senior leadership to ensure on-time, within-scope delivery and customer satisfaction.