Sr. Project Manager

Skill; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefit contributions

Retirement plans with match

Flexible spending accounts

Job summary

Skill partners with a leading organization in New York to drive transformative customer communications initiatives. The role bridges business needs and innovative technical solutions to elevate customer interactions and streamline essential services.

The candidate will own project lifecycles, gather requirements, manage SDLC, coordinate with vendors, and support budgeting and executive communications while navigating regulatory topics like TCPA.

Qualifications

• 7+ years of experience in project management or product analysis.
• Customer-centric mindset focused on exceptional customer experience.
• Strong technical literacy with ability to understand data flows between systems without coding.
• Proficiency in Agile methodologies and managing two-week sprints with Monday.com.
• Experience managing SDLC projects.
• Excellent soft skills and collaborative team player mindset.

Responsibilities

• Act as a liaison translating business requirements into technical specs and coordinate between stakeholders and technical teams.
• Lead gathering, drafting, and refinement of business rules and functional requirements for customer-facing tools.
• Own project lifecycles from initiation to completion with stakeholder engagement and leadership reporting.
• Manage relationships with onshore and offshore vendors and validate deliverables against expectations.
• Provide cross-functional support including budgeting, leadership presentations, and regulatory topics such as TCPA.

Skills

Project management

Product analysis

Agile methodologies

Stakeholder management

Two-week sprints

Communication

Tools

Monday.com

Job description

Aquent is partnering with a leading organization that is at the forefront of delivering essential services, impacting the daily lives of millions. This company is dedicated to innovation and enhancing customer satisfaction through cutting-edge technology and streamlined communication. Join a team where your expertise will directly contribute to creating a more efficient and user-friendly experience for customers.

Are you ready to take the reins of impactful projects and drive significant change? In this pivotal role, you will be instrumental in transforming how customers interact with essential services. You'll be the bridge between complex business needs and innovative technical solutions, directly enhancing user satisfaction and making a tangible difference in the daily lives of customers. Your work will shape the future of customer communications, leading initiatives that streamline vital interactions and elevate the overall customer experience.

What You'll Do

• Act as a crucial liaison, translating complex business requirements into technical specifications and ensuring seamless communication between business stakeholders and technical teams.
• Lead the comprehensive gathering, drafting, and refinement of business rules and functional requirements for innovative customer-facing communication tools.
• Take full ownership of project lifecycles, from initiation to successful completion, maintaining consistent stakeholder engagement and providing transparent reporting to leadership.
• Manage relationships with third-party vendors (onshore and offshore), clearly communicating requirements and rigorously validating deliverables against business expectations.
• Provide cross-functional support across various initiatives, including assisting with budgeting, preparing leadership presentations, and navigating complex regulatory topics such as the Telephone Consumer Protection Act (TCPA).

Must-Have Qualifications

• Approximately 7+ years of professional experience in project management or product analysis.
• A strong customer-centric mindset, passionately advocating for exceptional customer experience and understanding the human impact of technology.
• High technical literacy, with the ability to comprehend complex data flows between diverse systems and articulate 'tech terms' effectively without requiring coding or development skills.
• Proven proficiency in Agile methodologies, including experience managing two-week sprints and utilizing project management tools like Monday.com.
• Managed SDLC projects.
• Exceptional soft skills, demonstrating self-starter initiative, comfort with ambiguity, strong organizational abilities under pressure, and a highly collaborative team-player approach.

Nice-to-Have Qualifications

• Prior experience in Customer Experience (CX) or roles heavily focused on customer communications.
• Demonstrated ownership of projects involving multi-channel customer communication strategies (SMS, Email, Voice).
• Experience within a large corporate environment or the utility industry.

About Skill:

Skill connects the best professional, IT, engineering, financial and administrative talent with the world's biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.