Sr. Project Manager

Florida Blue; Jacksonville (FL); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Florida Blue is seeking an IT Service Delivery Manager for a contract role via Magnit, working on assignments with GuideWell and its affiliated companies. This hybrid position can require in-office engagement in Florida and travel as needed.

The role focuses on delivering cloud transformation initiatives, managing SLAs, governance, budgets, dashboards, and vendor relationships to ensure compliant, cost-efficient service delivery across programs.

Qualifications

• 5-8 years of IT Service Delivery Manager experience in Cloud Transformation/Migration.
• Bachelor’s Degree in Computer Science/IT or related field or relevant work experience.
• ITIL Intermediate or Advanced certification.
• Strong communication, stakeholder management and service management skills.
• Experience in managing SLAs, infrastructure compliance, and vendor relationships.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Proficient in MS Office and data/dashboard tools.

Responsibilities

• Collaborates with manager to deliver roadmap objectives and milestones.
• Drive cloud transformation initiatives from a service delivery perspective.
• Oversee hardware lifecycle, compliance, and contract negotiations.
• Develop dashboards to show progress and outcomes.
• Ensure compliance with contractual obligations and minimize disruptions.
• Lead after-hours changes to minimize downtime and ensure business continuity.
• Engage vendor relationships and procurement processes.
• Assist management in budgeting and cost control.
• Coordinate with leadership for ad hoc service delivery requirements.
• Lead project team status meetings and track schedule, issues, risks, and dependencies.

Skills

Cloud migrations

ITIL framework

SLA management

Vendor relationships

Stakeholder management

Budgeting & cost control

Dashboard reporting

Risk & incident management

Education

Bachelor’s Degree in Computer Science/IT or related field

ITIL Intermediate or Advanced certification

Job description

This is a contract opportunity. You will be employed by Magnit to work on assignment with GuideWell and subsidiary companies including Florida Blue.

Requirements

• Collaborates with manager to ensure successful delivery of roadmap objectives and milestones.
• Proven working deliverables with respect to KPIs.
• Working experience with driving cloud migrations and transformation from a service delivery perspective.
• Collaborate with stakeholders to oversee hardware lifecycle, ensuring compliance with regulatory requirements and negotiating contracts and agreements for deliverables.
• Experiences with building dashboards showing progress and outcomes.
• Oversee compliance to ensure adherence to contractual obligations.
• Oversee respective delivery of changes that are relevant to minimizing disruptions and ensure smooth operational outcomes for respective work task assigned.
• Oversee after-hours changes to minimize downtime and ensure business continuity when appropriate
• Engage and support vendor relationships and procurement processes to ensure compliance and efficiency of expected outcomes
• Work with management to assist in managing budgets and costs to ensure that costs are controlled and value for money is achieved with respect to the services managed and/or delivered
• Collaborate with leadership for service delivery requirements that may be required from an ad hoc perspective.
• Develop and implement strategies to address emerging threats and technologies and ensure that processes and procedures are adapted to meet new challenges for problem/incident/change/vulnerability/configuration management.
• Conduct process audits and assessments to ensure that processes are operating effectively and efficiently for problem/incident/change/vulnerability/configuration management
• Develop and implement process improvements to address identified gaps and weaknesses.
• Ability to lead and facilitate project team status meetings to obtain schedule, issues, risk , and dependency updates.
• Ability to organize and prioritize workload.
• Strong Communications (written and verbal)

Preferred Qualifications

• The preferred qualifications listed below reflect desired knowledge, skill, and/or experience.

Additional Preferred Qualifications

• Strong understanding of IT service management best practices and ITIL framework
• Proven experience in managing SLAs, infrastructure compliance, and vendor relationships
• Strong understanding of IT IS services and technologies
• Excellent communication, stakeholder management, and Service Management skills
• Ability to work in a fast-paced environment, prioritizing multiple tasks and projects
• Strong analytical and problem-solving skills
• Strong PC skills specifically utilizing the MS Office Suite products (e.g., MS Word, MS Excels, etc.).
• Expert in MS Excel

Required Experience

• 5-8 years related work experience or equivalent combination of transferable experience and education as an IT Service Delivery Manager in Cloud Transformation/Migration.

Required Education

• Bachelor’s Degree in a Computer, Mathematics, or Business-related field or relevant work experience

Preferred Certifications

• ITIL Intermediate or Advanced certification

Work Environment

This position offers a hybrid work arrangement which combines flexibility with in-office engagement. Team schedules are determined based on role requirements and business needs. Travel to and from our corporate or regional offices may be required.

GuideWell and its family of companies has partnered with Magnit as its Managed Service Provider (MSP) and Employer of Record (EOR) since 2018. In May of 2025, GuideWell joined Magnit Direct Source to implement the GuideWell Contractor Cohort. This program is designed to create, manage and curate a contractor talent pool for temporary contract opportunities with GuideWell. As a contractor working on temporary assignment with GuideWell, you'll be employed by Magnit. You'll have the opportunity to work on temporary projects at GuideWell companies that make a real difference in people's lives while enjoying the benefits of being part of the Magnit team.