Sr Program Manager, Sub Same Day Delivery, SSD Delivery Ops Tech

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

PTO (Paid Time Off)

401(k) Matching

Parental Leave

Job summary

Amazon seeks a Senior Program Manager to own strategic, tactical, cross-functional, and technical projects within the Sub-Same Day delivery program in North America. You will scope, plan, coordinate execution and report status to senior management.

You will partner with Directors and tech leaders to align priorities, drive improvements, and ensure on-time delivery of a product roadmap. The role requires strong communication and problem-solving across global teams.

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related field.
• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience in complex problem solving, and working in a tight schedule environment.

Responsibilities

• Own and develop end-to-end program strategy and operations for SSD across North America.
• Partner with Directors and technical leaders to align on strategic priorities and deliver programs.
• Serve as the liaison between Tech, Product, Operations, and Programs to drive consensus.
• Define, implement, and improve scalable processes for global teams.
• Work with engineering to ensure on-time delivery of roadmap features.
• Analyze barriers, identify root causes, and develop sustainable solutions.
• Identify, escape, and resolve critical issues impacting program success.
• Develop KPIs and analytics to inform adjustments and report to stakeholders.
• Coordinate user acceptance testing and drive adoption of delivered solutions.

Skills

Program management

Data-driven decisions

Cross-functional collaboration

Executive communication

Education

Bachelor's degree

Master's degree or MBA (preferred)

Tools

SQL databases

Tableau

QuickSuite

Job description

The candidate will be working as a member of the Sub-Same Day (SSD) delivery team as we work to provide faster than same day delivery across North America. We are looking for a Senior Program Manager with proven program management experience to own strategic, tactical, cross-functional, technology projects and programs within our Sub Same Day Delivery offering. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

Key job responsibilities

• Own and develop end-to-end program strategy and operations for SSD, driving measurable improvements in customer experience and business outcomes
• Partner with Directors, Senior Managers, and technical leaders across the organization to align on strategic priorities and ensure successful program delivery
• Serve as the primary liaison between Tech, Product, Operations, and Program teams, facilitating alignment and driving consensus across competing priorities
• Define, implement, and continuously improve processes that scale to meet evolving business demands across global teams
• Work closely with engineering teams to ensure on-time delivery of features scoped in the product roadmap, balancing technical constraints with business requirements
• Analyze operational barriers to identify root causes and develop sustainable solutions that drive long-term improvements
• Proactively identify, escape, and resolve critical issues that may impact program success, ensuring stakeholder awareness and mitigation plans
• Develop and leverage data inputs, KPIs, and analytical insights to inform operational adjustments, measure program effectiveness, and report performance metrics to stakeholders, translating complex data into actionable recommendations
• Coordinate user acceptance testing (UAT) of new features and drive stakeholder adoption of delivered solutions

A day in the life

This role will play a critical role in the expansion of the sub-same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale,

Basic Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in complex problem solving, and working in a tight schedule environment

Preferred Qualifications

• Master's degree, or MBA in management, business administration, economics, engineering, marketing
• Experience working across functional teams and senior stakeholders
• Experience with SQL databases and data querying capabilities along with advanced visualization tools like tableau and QuickSuite

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually