Program Manager II, Relay Operations Center, Tech and OI

Amazon; Tempe (AZ); On-site; USD 74,200 - 129,800; Full time

Job summary

Amazon Tempe, AZ is seeking a Program Manager II to drive technology integration and process improvements across Amazon Transportation Services. You will lead cross-functional initiatives, build roadmaps, define clear requirements, and proactively mitigate risks to scale new technologies and processes at speed.

This role requires exceptional communication, problem-solving, and workflow management to navigate programs with significant business impact.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Design and manage roadmaps for integrating new technologies and processes across ATS business lines, ensuring alignment with business objectives and identifying co-dependencies between teams.
• Lead cross-functional collaboration initiatives by facilitating effective communication between stakeholders, translating technical requirements into actionable plans, and building consensus across diverse teams.
• Develop and implement process improvement strategies that streamline workflows, eliminate inefficiencies, and enhance operational performance through data-driven analysis and metrics tracking.
• Proactively identify and mitigate program risks by conducting thorough assessments, developing contingency plans, and ensuring timely escalation of critical issues to appropriate stakeholders.
• Partner with stakeholder teams to define clear requirements, establish success criteria, and drive the successful delivery of programs that impact ATS supply chain.

Skills

Program management

Process improvement

Data-driven decisions

Cross-functional collaboration

Job description

Program Manager II, Relay Operations Center, Tech and OI

Job ID: 10487128 | Amazon.com Services LLC

We are seeking a Program Manager to drive technology integration and process improvements across Amazon Transportation Services (ATS) business lines. In this role, you will lead cross-collaborative initiatives that identify co-dependencies and drive alignment between teams to advance operational efficiencies. You'll build comprehensive roadmaps, define clear requirements, and proactively mitigate risks to ensure successful implementation of new technologies and processes at scale. This position requires exceptional communication skills, problem-solving abilities, and workflow management expertise to navigate complex cross-functional programs with significant business impact.

As a Program Manager, you'll serve as a critical liaison between multiple stakeholders, facilitating meaningful collaboration that translates operational needs into actionable technology solutions. You'll be responsible for streamlining processes, eliminating inefficiencies, and establishing metrics to track program success while balancing technical feasibility with business objectives.

Key job responsibilities

• Design and manage roadmaps for integrating new technologies and processes across ATS business lines, ensuring alignment with business objectives and identifying co-dependencies between teams.
• Lead cross-functional collaboration initiatives by facilitating effective communication between stakeholders, translating technical requirements into actionable plans, and building consensus across diverse teams.
• Develop and implement process improvement strategies that streamline workflows, eliminate inefficiencies, and enhance operational performance through data-driven analysis and metrics tracking.
• Proactively identify and mitigate program risks by conducting thorough assessments, developing contingency plans, and ensuring timely escalation of critical issues to appropriate stakeholders.
• Partner with stakeholder teams to define clear requirements, establish success criteria, and drive the successful delivery of programs that impact ATS supply chain.

A day in the life

Your typical day involves a mix of planning and tactical execution. You'll begin with coordination meetings across various stakeholders to align on priorities and address emerging challenges. Throughout the day, you'll spend time refining roadmap strategies, documenting detailed requirements for new technology implementations, and identifying potential risks or dependencies that could impact delivery timelines. You'll collaborate closely with technical and operational teams to ensure requirements are clearly understood and properly translated into viable solutions, while continuously evaluating progress against established metrics.

About the team

The ROC Tech&OI Team serves as a critical bridge between the Middle Mile Product Teams and ROC Operations teams, ensuring that feature development aligns perfectly with customer needs and operational priorities at a global scale. Our mission is to support all ROC Teams on the Disruption Management platform and integrate operations with DM and Relay technology. This integration enables ROC to grow as a global organization with geographically agnostic team structures.

We are committed to advancing efficiency and elevating operational standards through innovative technology solutions. By fostering close partnerships between product development and operations, we create solutions that deliver meaningful impact and enable sustainable growth across the organization.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 74,200.00 - 129,800.00 USD annually