Sr Program Manager II

Henry Schein; American Fork (UT); Remote; USD 88,000 - 130,000; Full time

Job summary

An innovative firm is seeking a senior-level professional to enhance processes and drive customer revenue retention. This remote role offers the chance to be a pivotal player in the Account Management and Customer Success team. You will define and execute complex programs, collaborate with various stakeholders, and manage ongoing operations. With a focus on growth and customer success, this position promises to be both challenging and rewarding, allowing you to leverage your expertise in program management and communication to make a significant impact in a dynamic environment. Join a supportive team and take your career to new heights!

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Paid Parental Leave

Short Term Disability

Health Savings Accounts

Flexible Spending Accounts

Education Benefits

Qualifications

• 6-8 years of experience in program management or related field.
• Strong proficiency in Salesforce and Microsoft tools.
• Ability to manage multiple projects effectively.

Responsibilities

• Drive key revenue and customer programs within the Account Management team.
• Develop business requirements and execute program release plans.
• Coordinate projects and facilitate collaboration across functions.

Skills

Program Management

Stakeholder Management

Communication Skills

Analytical Skills

Decision Making

Conflict Resolution

Negotiation Skills

Project Management

Time Management

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

Gainsight

Microsoft Tools

Job description

This opportunity is remote within the United States.

Job Summary

If improving processes, enabling teams, and helping drive customer revenue retention and growth is your passion, we are looking for a senior level professional to drive key revenue and customer programs. You will have the opportunity to be a key player in a growth company within the Account Management and Customer Success team.

You will define business and stakeholder requirements for more complex programs and key initiatives, develop business and program requirements, utilize existing content, develop content as necessary, and execute program release plans. Programs include, but are not limited to: Executive Sponsor Program, Customer Segmentation, Risk and Retention, Top Account Reviews, Contract Process Management, Technology initiatives (Salesforce, Gainsight, Pendo) to enable our teams. Through influence and relationship management, coordinate projects and facilitate collaboration across functions and teams. Manage ongoing program operations and evangelize programs, give presentations, and write copy as necessary to explain and promote programs to internal and external audiences.

What you will do

• Complete discovery to develop an understanding of business requirements, key stakeholders, and cross functional business relationships in order to execute on customer and revenue programs that are aligned to our company and customer priorities.


• Create cross-functional programs and execution plans with buy-in from stakeholders.


• Work with Executives, Functional Leaders, Operations, Finance, Product and/or Marketing and/or other functional teams to execute, launch and communicate programs


• Build out communications and change management plans that support velocity and impact/ROI of program implementation.


• Design program business intelligence capabilities that empower us to understand the reach and impact of our programs; work with Revenue operations to build and evolve


• Keep the necessary internal and external teams informed about substantial changes to our programs so that they are equipped to speak to the initiatives, plans and targeted outcomes


• May write design documents and technical specifications for program components.


• Evangelize programs internally and externally. Informs internal teams about program features and benefits. Assists managers with planning and design.


• Manage ongoing program operations. Monitors and reports on program financial model, budget and performance. Identifies ways to leverage program strengths and resolves challenges as they arise.


• Participate in special projects and performs other duties as required.

Must have:

• Typically 6 to 8 or more years of increasing responsibility in terms of any applicable professional experience.


• 5 or more years of related program management or similar function. May hold one or more industry certifications (PMP, Six Sigma, etc)


• Excellent understanding of industry practices in a go-to-market/revenue team


• Strong proficiency with tools, systems, and procedures (Salesforce, Microsoft tools, etc)


• Strong planning/organizational skills and techniques


• Strong decision making, analysis and problem-solving skills with ability to multi-task


• Excellent verbal and written communication skills


• Strong presentation and public speaking skills


• Strong interpersonal skills


• Strong conflict resolution skills and ability to deliver difficult messages


• Ability to build partnerships at all levels within the company, ability to build partnerships externally


• Good negotiating skills


• Resolve complex issues in effective ways


• Project management, consultative skills and ability to manage a budget


• Aptitude for self-directed study and willingness to learn about technical products with limited guidance. Ability to work with multiple internal clients on concurrent projects. Ability and willingness to deliver presentations and training.


• Experience (5+ years) working in related functional area; program management experience a B2B capacity across a variety of mediums (e.g. email, webinars etc.) in a similar capacity at Saas, Cloud, and on Prem companies highly desired


• Proven track record of influencing and leading strategy and working with account teams and senior services leads.


• Proven track record of working across cross-functional stakeholders and making strategic recommendations to evolve high-profile, high-impact programs.


• Excellent spoken and written communication as well as receptive listening skills with the ability to present to different audiences.


• Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines


• Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.

Nice to have:

• Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus.


• Advanced working knowledge of tools like Salesforce, Gainsight Microsoft products are a huge plus.

The posted range for this position is $88,000 to $130,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 10% bonus not reflected in the posted range.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.


• A career in the healthcare technology industry, with the ability to grow and realize your full potential.


• Competitive compensation.


• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.