Sr Program Manager II

Henry Schein; Seattle (WA); Remote; USD 88,000 - 130,000; Full time

Job summary

Join a growth-oriented company as a senior-level professional in the Account Management and Customer Success team. You will lead key revenue and customer programs, enhancing processes and driving retention and growth. This role involves defining business requirements, executing program plans, and collaborating with various teams to ensure successful program delivery. With a focus on communication and stakeholder engagement, you will play a vital role in shaping the company's customer strategy. Enjoy a supportive work environment, competitive compensation, and opportunities for growth in the healthcare technology sector.

Benefits

Health Coverage

401K with Company Match

PTO

Parental Leave

Disability Benefits

Wellness Programs

Educational Benefits

Qualifications

• 6+ years of professional experience with a focus on program management.
• Strong understanding of go-to-market and revenue team practices.
• Experience in SaaS or Cloud environments, especially B2B.

Responsibilities

• Lead key revenue and customer programs within the Account Management team.
• Collaborate with executives and cross-functional teams to launch programs.
• Manage ongoing operations and monitor financial models and performance metrics.

Skills

Program Management

Stakeholder Engagement

Communication Skills

Problem-Solving

Negotiation Skills

Data-Driven Mindset

Leadership

Time Management

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

Microsoft Office

Gainsight

Job description

This opportunity is remote within the United States.

Job Summary

If you are passionate about improving processes, enabling teams, and driving customer revenue retention and growth, we are seeking a senior-level professional to lead key revenue and customer programs. You will play a vital role in a growth-oriented company within the Account Management and Customer Success team.

Your responsibilities include defining business and stakeholder requirements for complex programs and initiatives, developing content, and executing program release plans. Programs include, but are not limited to: Executive Sponsor Program, Customer Segmentation, Risk and Retention, Top Account Reviews, Contract Process Management, and Technology initiatives (Salesforce, Gainsight, Pendo). You will coordinate projects across functions, manage ongoing operations, promote programs internally and externally, deliver presentations, and create promotional copy.

What you will do

• Conduct discovery to understand business requirements, key stakeholders, and cross-functional relationships to execute customer and revenue programs aligned with company and customer priorities.
• Create cross-functional programs and plans with stakeholder buy-in.
• Collaborate with executives, functional leaders, operations, finance, product, and marketing teams to launch and communicate programs.
• Develop communication and change management plans to support program impact and ROI.
• Design business intelligence capabilities to assess program reach and impact, working with Revenue Operations to develop these tools.
• Keep internal and external teams informed about program changes, enabling effective communication about initiatives and outcomes.
• Write design documents and technical specifications for program components as needed.
• Promote programs internally and externally, educating teams on features and benefits, and assisting with planning and design.
• Manage ongoing operations, monitor financial models, budgets, and performance metrics, and address challenges proactively.
• Participate in special projects and perform additional duties as required.

Must have:

• 6+ years of progressively responsible professional experience.
• 5+ years in program management or similar roles, with industry certifications like PMP or Six Sigma preferred.
• Strong understanding of go-to-market and revenue team practices.
• Proficiency with tools such as Salesforce and Microsoft Office.
• Excellent planning, organizational, decision-making, analysis, and problem-solving skills.
• Exceptional verbal and written communication, presentation, and public speaking skills.
• Strong interpersonal and conflict resolution skills, with the ability to build internal and external partnerships.
• Negotiation skills and the ability to resolve complex issues effectively.
• Experience managing budgets and applying project management and consultative skills.
• Self-directed learning aptitude, with the ability to handle multiple projects and deliver training and presentations.
• Experience working in SaaS, Cloud, or on-premises environments, especially in B2B contexts.
• Proven leadership in strategy development and cross-functional stakeholder engagement.
• Excellent listening skills and the ability to adapt messaging for different audiences.
• Highly organized with strong time management skills.
• Data-driven mindset with ownership and influence capabilities.

Nice to have:

• Bachelor’s Degree or equivalent; Master’s degree is a plus.
• Advanced knowledge of Salesforce, Gainsight, and Microsoft products.

The salary range for this role is $88,000 to $130,000, depending on experience and skills. The position is eligible for a 10% bonus.

What you get as a Henry Schein One Employee

• A supportive work environment with great colleagues.
• Opportunities for growth in the healthcare technology industry.
• Competitive compensation and benefits, including health coverage, 401K with company match, PTO, parental leave, disability, wellness programs, and educational benefits.

About Henry Schein One

Henry Schein One is a global leader in dental management, analytics, communication, and marketing software, dedicated to providing integrated solutions for dental practices.

We value diversity, inclusion, professional development, and innovation. Recognized as a top workplace in Utah in 2022, we strive to support our employees’ growth and well-being.

Henry Schein, Inc. is an Equal Employment Opportunity Employer. We do not discriminate based on race, color, religion, national origin, disability, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or other protected classes.

Note: We are currently unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories.