Sr. Program Manager

navapbc; United States; Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

Remote-first environment

Laptop + home-office setup support

Monthly utility reimbursement

Training and courses allowance

Referral bonuses

Commuter benefits

Job summary

Navapbc is seeking a senior Program Manager to lead delivery and client engagement across a portfolio of government technology contracts. The role emphasizes trusted government relationships, team health, staffing, and fiscal oversight, with focus on modernizing legacy systems into user-centered digital services. The position is remote-first but restricted to certain U.S.

states. Responsibilities include managing risks, driving growth through contract expansions, and coordinating with finance

Qualifications

• Experience leading complex government technology programs or cloud infrastructure projects.
• Proven ability to manage client relationships and drive growth within a portfolio.
• Strong knowledge of agile methodologies and delivery practices (Scrum, Kanban, SAFe).
• Excellent written and verbal communication with diverse stakeholders.

Responsibilities

• Build and maintain trusted relationships with government partners and agencies.
• Identify and resolve delivery risks across processes, staffing, milestones, and finances.
• Engage clients to understand vision and communicate progress transparently.
• Pursue organic growth through contract expansions and subcontractor negotiations.
• Coordinate across projects to solve cross-program problems and scale delivery teams.
• Lead and scale a team of project managers and delivery leads, setting delivery standards.
• Manage contracts and finances within the portfolio with finance partners.

Skills

Delivery leadership

Client management

Agile delivery

Stakeholder communication

Problem solving

Job description

This role serves as a senior Program Manager leading delivery and client engagement across a portfolio of strategic government technology contracts. The position is responsible for client trust, team health, staffing, contract and financial management, and organic growth, with the goal of helping public-sector agencies modernize legacy systems into reliable, user-centered digital services. The role is remote-first, restricted to residents of specific U.S. states.

Responsibilities

• Build and maintain trusted relationships with government partners, maintaining strong situational awareness at the agency level.
• Proactively identify and resolve delivery risks spanning process, culture, staffing, expectations, contract milestones, and finances.
• Engage clients continuously to understand their vision, solve issues collaboratively, and communicate progress transparently.
• Track the broader project landscape, pursuing organic growth through contract line item expansions, option years, and subcontractor negotiations.
• Coordinate across projects and the wider organization to anticipate and solve cross-program problems.
• Lead and scale a team of project managers and functional delivery leads, setting standards for delivery excellence.
• Manage contracts and finances within the portfolio in partnership with finance, including contract modifications.
• Apply company policies at the program level and contribute to company-wide objectives and key results.

Requirements

• Experience leading custom software or cloud infrastructure programs and projects.
• Background working with or for state government agencies, with familiarity in government contracting, compliance, and audit requirements.
• Track record of leading and scaling agile development teams, including milestone, dependency, and integration management on large, complex initiatives.
• Working knowledge of agile frameworks such as Scrum, Kanban, or SAFe and practices such as continuous integration and continuous delivery.
• Empathetic, service-oriented communication and relationship-building style.
• Adaptable problem-solving ability across multi-dimensional challenges involving many organizations, processes, cultures, and technologies.
• Ten or more years of experience overseeing delivery outcomes and client relationships for large projects.

Nice to have

• Experience working directly inside state government environments and navigating associated procurement and compliance dynamics.
• Background building sustainable, culture-conscious delivery organizations.

Benefits and work setup

• Remote-first environment with scheduling flexibility around role responsibilities.
• Company laptop and home-office setup support, plus a monthly utility reimbursement to offset eligible home-office costs.
• Internal training programs, LinkedIn Learning access, and an annual allowance for courses, tuition, and certifications.
• Referral bonuses, pre-tax commuter benefits for in-office travel, and a collaborative remote-friendly culture.
• Eligibility restricted to residents of a defined list of U.S. states, with work performed from the contiguous United States.