Sr. Program Manager

The Port Authority of NY & NJ; New York (NY); Hybrid; USD 133,000 - 213,000; Full time

Job summary

The Port Authority of New York and New Jersey seeks a Senior Program Manager to lead a centralized Operations Services Unit that supports enterprise-wide operations across TB&T facilities and corporate units. You will oversee contracts, safety, compliance, and budget support, with coverage during emergency activations and after-hours events at the EOC.

Role requires driving efficiency, strategic advisory to leadership, and MWBE initiatives while coordinating with OEM and regional partners.

Qualifications

• Bachelor Degree in a related field from an accredited university.
• At least 3 years in operation, maintenance, and contract management of information systems.
• 2 years of supervisory/management experience.
• Experience with physical and security technology solutions.
• Valid driver's license and ability to drive Port Authority vehicle.

Responsibilities

• Manage maintenance and operations contracts from strategy to execution.
• Drive cost-reduction initiatives via market analysis.
• Resolve complex contract issues including liquidated damages and insurance compliance.
• Provide strategic advisory on budgets and MWBE compliance.
• Lead the EOC Liaison Program during OEM events and weather disruptions.
• Coordinate emergency planning and drills with OEM.
• Ensure environmental compliance with NY/NJ regulatory bodies.
• Direct the department safety program and KPI tracking.
• Oversee the Uniform Contract and Earth Month initiatives.
• Advance MWBE supplier diversity by auditing payments and performance.

Skills

Contract management

Budget management

Emergency planning

MWBE compliance

Leadership

Education

Bachelor's degree

Tools

SCADA systems

IT networks

Security systems

Job description

About the Role

Reporting to the Program Director, the Senior Program Manager leads a centralized Operations Services Unit comprised of several staff providing enterprise-wide operational, strategic, compliance, and risk-management support across all TB&T facilities and corporate units. The Unit integrates contract delivery, emergency preparedness, environmental compliance, business diversity, safety management, and budget support, with a focus on operational planning, staff development, innovation, and efficiency improvements. This position requires coverage during emergency activations at the Port Authority Technical Center’s Emergency Operations Command Center during certain regional events, snow storms, hurricanes, and other events. Coverage for operational periods during these activations may occur after hours.

Responsibilities

• Manage maintenance and operations contracts across all TB&T facilities from initial procurement strategy through execution.
• Drive contract cost-reduction initiatives using market trend analysis and scope enhancements to improve efficiency.
• Resolve complex contract issues including contractor mediation, liquidated damages, and insurance compliance.
• Provide strategic advisory services to leadership regarding budgets, contract advancement, and MWBE compliance.
• Lead the EOC Liaison Program during active OEM events, weather disruptions, and regional emergencies.
• Oversee multi-facility emergency planning including Hurricane and Snow plans, operational procedures, and weather contracts.
• Coordinate agency exercises by planning tabletop, functional, and full-scale emergency drills with OEM.
• Ensure full environmental compliance with NY/NJ regulatory bodies regarding permits, inspections, and hazardous waste.
• Direct the department safety program as CSMO liaison, tracking KPIs and managing multi-facility training calendars.
• Oversee the Uniform Contract and lead the annual TB&T Earth Month initiatives.
• Advance MWBE supplier diversity by auditing contract payments and performance using the B2G online system.

Minimum Qualifications

• Bachelor Degree in Engineering, Science, Business Administration, Public Administration or a related discipline from an accredited college or university.
• A minimum of three years’ experience in the operation, maintenance, and contract management of information systems, and two years of supervisory/management experience.
• Demonstrable hands-on experience recommending and implementing physical and security technology solutions.
• Must meet performance and attendance standards and have completed all probationary periods at the time of appointment to the position.
• Must possess a valid driver’s license and capable of driving Port Authority vehicle when required.

Desired Qualifications

• Understanding critical infrastructure information and ability to use sound judgment to assess, and evaluate.
• Working knowledge of Security Systems, Intelligent Transportation Systems, and Supervisory Control and Data Acquisition Systems (SCADA), computer servers, network systems, and associated field equipment.
• Proven ability to identify problems, assess the accuracy and relevance of information, use sound judgment to generate and evaluate alternatives, develop consensus and to make recommendations.
• Expert knowledge of the principles, methods, and tools for developing, scheduling, coordinating, and managing initiatives and resources.
• Superior interpersonal skills to interact with Port Authority staff at all levels, supporting departments, consultants and outside agencies and stakeholders.
• Proven ability to identify problems, assess the accuracy and relevance of information, use sound judgment to generate and evaluate alternatives, develop consensus, and make recommendations.

Selection Process

The application process varies by position but typically includes an initial phone interview for qualified candidates, followed by a more in-depth interview(s) and/or assessment(s). Selected candidates who are made a conditional job offer will be asked to undergo a background check.

Compensation, Benefits & On-Site Collaboration Requirements

The Port Authority of New York and New Jersey offers a competitive benefits package and a professional environment that supports development and recognizes achievement.

The Port Authority of New York and New Jersey anticipates that the actual salary offered to a successful candidate will depend on aspects such as experience, knowledge, skills, abilities, and internal factors. The expected compensation range for this role is:

Minimum: $132,964 Midpoint: $172,867 Maximum: $212,758

In accordance with Port Authority policy, this position permits employees to work remotely a maximum of one day per week, subject to operational and business needs.