Sr. Program Manager

The Port Authority of New York & New Jersey; New York (NY); Hybrid; USD 133,000 - 213,000; Full time

Job summary

The Port Authority of New York and New Jersey is seeking a Senior Program Manager to lead a centralized Operations Services Unit that supports enterprise-wide operations, compliance, and risk management. The role covers contracts, emergency preparedness, environmental compliance, safety, and budget support across TB&T facilities and corporate units.

Responsibilities include managing multi-facility contracts, leading emergency planning, MWBE initiatives, and providing strategic guidance to

Qualifications

• Bachelor’s degree in a relevant field from an accredited college or university.
• Minimum of 3 years’ experience in operation, maintenance, and contract management of information systems plus 2 years of supervisory experience.
• Hands-on experience recommending and implementing physical and security technology solutions.

Responsibilities

• Manage maintenance and operations contracts from procurement strategy through execution.
• Drive contract cost-reduction initiatives via market analysis and scope enhancements.
• Resolve complex contract issues including mediation, liquidated damages, and insurance compliance.
• Provide strategic advisory services to leadership on budgets, contract advancement, and MWBE compliance.
• Lead the EOC Liaison Program during OEM events and regional emergencies.
• Oversee emergency planning across multiple facilities and weather-related contracts.
• Coordinate agency exercises with OEM for tabletop to full-scale drills.
• Ensure environmental compliance with NY/NJ regulatory bodies.

Skills

Contract management

Operations leadership

Emergency preparedness

MWBE compliance

Vendor management

Education

Bachelor degree in Engineering, Science, Business Administration, Public Administration or related discipline

Tools

Security systems

SCADA

IT infrastructure

Job description

Description

About the Role

Reporting to the Program Director, the Senior Program Manager leads a centralized Operations Services Unit comprised of several staff providing enterprise-wide operational, strategic, compliance, and risk-management support across all TB&T facilities and corporate units. The Unit integrates contract delivery, emergency preparedness, environmental compliance, business diversity, safety management, and budget support, with a focus on operational planning, staff development, innovation, and efficiency improvements. This position requires coverage during emergency activations at the Port Authority Technical Center's Emergency Operations Command Center during certain regional events, snow storms, hurricanes, and other events. Coverage for operational periods during these activations may occur after hours.

Responsibilities

• Manage maintenance and operations contracts across all TB&T facilities from initial procurement strategy through execution.
• Drive contract cost-reduction initiatives using market trend analysis and scope enhancements to improve efficiency.
• Resolve complex contract issues including contractor mediation, liquidated damages, and insurance compliance.
• Provide strategic advisory services to leadership regarding budgets, contract advancement, and MWBE compliance.
• Lead the EOC Liaison Program during active OEM events, weather disruptions, and regional emergencies.
• Oversee multi-facility emergency planning including Hurricane and Snow plans, operational procedures, and weather contracts.
• Coordinate agency exercises by planning tabletop, functional, and full-scale emergency drills with OEM.
• Ensure full environmental compliance with NY/NJ regulatory bodies regarding permits, inspections, and hazardous waste.
• Direct the department safety program as CSMO liaison, tracking KPIs and managing multi-facility training calendars.
• Oversee the Uniform Contract and lead the annual TB&T Earth Month initiatives.
• Advance MWBE supplier diversity by auditing contract payments and performance using the B2G online system.

Minimum Qualification s

• Bachelor Degree in Engineering, Science, Business Administration, Public Administration or a related discipline from an accredited college or university.
• A minimum of three years’ experience in the operation, maintenance, and contract management of information systems, and two years of supervisory/management experience.
• Demonstrable hands-on experience recommending and implementing physical and security technology solutions.
• Must meet performance and attendance standards and have completed all probationary periods at the time of appointment to the position.
• Must possess a valid driver’s license and capable of driving Port Authority vehicle when required.

Desired Qualifications

• Understanding critical infrastructure information and ability to use sound judgment to assess, and evaluate.
• Working knowledge of Security Systems, Intelligent Transportation Systems, and Supervisory Control and Data Acquisition Systems (SCADA), computer servers, network systems, and associated field equipment.
• Proven ability to identify problems, assess the accuracy and relevance of information, use sound judgment to generate and evaluate alternatives, develop consensus and to make recommendations.
• Expert knowledge of the principles, methods, and tools for developing, scheduling, coordinating, and managing initiatives and resources.
• Superior interpersonal skills to interact with Port Authority staff at all levels, supporting departments, consultants and outside agencies and stakeholders.
• Proven ability to identify problems, assess the accuracy and relevance of information, use sound judgment to generate and evaluate alternatives, develop consensus, and make recommendations.

Selection Process

The application process varies by position but typically includes an initial phone interview for qualified candidates, followed by a more in-depth interview(s) and/or assessment(s). Selected candidates who are made a conditional job offer will be asked to undergo a background check.

Only applicants under consideration will be contacted.

Compensation, Benefits & On-Site Collaboration Requirements

The Port Authority of New York and New Jersey offers a competitive benefits package and a professional environment that supports development and recognizes achievement.

Skills

The Port Authority of New York and New Jersey anticipates that the actual salary offered to a successful candidate will depend on aspects such as experience, knowledge, skills, abilities, and internal factors. The expected compensation range for this role is:

Minimum: $ 132 , 964 Midpoint: $ 172 , 867 Maximum: $ 212 , 758

In accordance with Port Authority policy, this position permits employees to work remotely a maximum of one day per week, subject to operational and business needs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About The Port Authority

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

Equal Opportunity Employer

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

It is the Port Authority’s policy, in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, to provide reasonable accommodations to qualified persons with disabilities who are employees or applicants for employment and who request the Port Authority do so, unless providing the requested accommodation would result in an undue hardship to the Port Authority.

Job applicants may request a reasonable accommodation (1) if they claim a disability is affecting the interview process, or (2) to ensure that if they are selected for a position, they can perform the essential job functions. To submit a request, please contact the recruiter or email the Human Resources Department’s Disability Accommodation Coordinator at [email protected].

The Port Authority will treat any request for Reasonable Accommodation by a job applicant confidentially.