Sr Program Manager

Davita Inc.; Mankato (MN); On-site; USD 70,000 - 95,000; Full time

Job summary

Lutheran Social Service of Minnesota seeks a Senior Program Manager for Financial Counseling to lead financial education and outreach efforts. The role involves program management, community representation, and direct engagement with diverse populations, demanding strong analytical, communication, and relationship-building skills. This position promotes an inclusive workplace free of discrimination.

Qualifications

• Minimum four years related work experience in human services or financial industry.
• Two years of direct experience in credit counseling industry required.
• Knowledge of consumer credit trends and laws.

Responsibilities

• Provide leadership and manage the Financial Choice program.
• Conduct financial education and outreach activities.
• Represent LSS Financial Counseling in media and partnerships.

Skills

Critical thinking

Analytical skills

Problem-solving

Sales skills

Interpersonal skills

Negotiation skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Database applications

Job description

Description

Lutheran Social Service of Minnesota is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive, and Fun) and careers that challenge, energize, and reward employees. Consider joining us!

Job Summary:

The position of Senior Program Manager, Financial Counseling, will provide leadership for the services of Lutheran Social Service of Minnesota (LSS) Financial Counseling primarily relating to Financial Choice contracts and activities in one or more locations. The position will involve providing project/program management of our Financial Choice program, financial education, community outreach, marketing, and representing LSS Financial Counseling in the media along with internal/external partnerships.

Qualifications and Requirements:

• Bachelor's degree or equivalent experience.


• Minimum of four years related work experience in human services, financial industry, credit, or collections with two of the years with direct experience in credit counseling industry.


• Strong computer skills including ability to use internet, email, Microsoft Office products, and database applications.


• Critical thinking, analytical, and problem-solving skills.


• Assess performance and provide meaningful feedback and motivation.


• Sales skills such as effective communication, relationship building, customer services, and prospecting.


• Related counseling skills including empathy, listening, and clear verbal and written communication with diverse populations.


• Time management skills and good task prioritization ability.


• Strong interpersonal skills with staff, clients, community, and professional contacts.


• Negotiation and conflict resolution skills when working with clients, creditors, vendors, staff, and partners.


• Knowledge of consumer credit trends and laws, National Foundation for Credit Counseling standards and state of Minnesota debt probate and credit regulations when working with and recommending actions to clients.


• Knowledge of financial industry complexity including banking, mortgage, consumer lending, and alternative banking.

Lutheran Social Service of Minnesota is an Equal Opportunity and Affirmative Action Employer of all people regardless of gender, race, culture, religion, ethnicity, protected veteran status and/or disability. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.