Sr. Production Specialist

SECU Credit Union; Linthicum (MD); On-site; USD 89,000 - 100,000; Full time

Benefits offered by this job

Annual incentives

Medical benefits

401(k) plan

Paid time off

Job summary

SECU Credit Union is seeking a Sr. Production Specialist to lead Brand & Strategic Communications production operations.

You will own intake, prioritization, capacity planning, and delivery rhythms to keep communications and creative work on track with quality and brand standards. The role coordinates between internal teams and external production partners and supports workflow improvements, documentation, and reporting.

Qualifications

• Bachelor's degree in Marketing, Communications, Business or related field required, or equivalent professional experience.
• 7+ years of progressive experience in production management, creative operations, project management, or traffic management within a marketing, communications, or agency environment.
• Experience managing external agencies, freelancers, or production vendors, including scoping, budgets, and quality control.
• PMP, Agile, or similar project management certification a plus.
• Experience in financial services, credit unions, or mission-driven organizations a plus.

Responsibilities

• Own BSC’s intake process end to end: receive, assess, and tier all requests.
• Run weekly triage and prioritization against published criteria.
• Set expectations with requesting teams at the front door for scope and timeline.
• Route requests to the right owners and manage delivery calendars.
• Maintain delivery calendar and capacity across resources and vendors.
• Keep campaigns and executive communications on schedule via milestones and reviews.
• Coordinate pre-vetted external production partners and manage briefs, timelines, budgets.

Skills

Production management

Project management

Operations

Stakeholder coordination

Budget management

Education

Bachelor's degree in Marketing/Communications/Business

PMP/Agile certification (plus)

Tools

PM tools

Workflow platforms

Job description

Who We Are

At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long-term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.

Who We Are

At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long-term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization. Every employee at SECU contributes to our member’s financial well-being, and we’ll always do what’s right for our members, employees, and communities. Feel good about what you do. Belong to a place where you matter and can make a difference.

What You Will Do

The Sr. Production Specialist serves as the operational backbone of Brand & Strategic Communications (BSC), managing the intake, prioritization, capacity planning, and delivery rhythm that keep SECU’s communications and creative work moving with clarity, predictability, and quality. This role serves as the primary point of coordination between business units, internal creative resources, and external production partners, ensuring work is routed appropriately, timelines are managed effectively, and deliverables meet SECU’s brand and quality standards. The role also supports the continued development of BSC’s production operations through improved workflows, documentation, reporting, and self-service tools. The Sr. Production Specialist adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.

A Day In Your Life Might Include

Intake & Prioritization

• Own BSC’s single intake process end to end: receive, assess, and tier all incoming requests from across the organization.
• Run weekly triage and prioritization against transparent, published criteria, keeping the queue visible and credible.
• Set clear expectations with requesting teams at the front door — scope, timeline, and tier — so no work is negotiated midstream.
• Route requests appropriately: strategic engagements to manager or team leader, managed production into the delivery calendar, and routine needs to self-serve tools and templates.

Capacity Planning & Delivery Management

• Maintain the team’s delivery calendar and manage capacity across creative resources and external partners.
• Keep flagship campaigns, executive communications, and signature projects on schedule through milestones, reviews, and approval checkpoints.
• Anticipate capacity crunches and resolve conflicts early, escalating trade-off decisions with clear options and recommendations.
• Protect delivery continuity during high-volume periods and crisis response, when senior staff are pulled to strategic work.

External Production Partner Management

• Coordinate SECU’s pre-vetted bench of external creative and production partners for video, motion, and campaign-scale work.
• Scope, traffic, and manage external projects — briefs, timelines, budgets, and deliverables — under in-house creative direction.
• Perform quality control on outsourced production, holding all external work to SECU’s brand standards.
• Track external production spend and maintain vendor documentation and relationships.

Stakeholder Communication

• Serve as BSC’s primary delivery point of contact for business units, communicating status, timelines, and expectations proactively.
• Support embedded liaison relationships by surfacing incoming needs from business unit planning rhythms into the intake process.
• Partner with Performance Marketing on shared-channel content plans, ensuring coordinated delivery through the monthly sync.

Process & Performance

• Build, document, and continuously improve BSC’s production workflows, templates, and operating procedures.
• Track and report delivery metrics — intake cycle times by tier, on-time delivery, and Tier 3 self-serve adoption — feeding the BSC scorecard.
• Identify recurring request patterns and recommend new self-serve tools and templates that expand this capability.

Additional Responsibilities May Include

• Support production logistics for signature events, activations, and partnership deliverables.
• Contribute to annual planning by providing capacity, spend, and delivery data.
• Support crisis communications response with rapid production coordination.

Education Requirements

What we need from you:

• Bachelor's degree in Marketing, Communications, Business, or related field required, or equivalent professional experience required
• PMP, Agile, or similar project management certification a plus.

Experience Requirements

• 7+ years of progressive experience in production management, creative operations, project management, or traffic management within a marketing, communications, or agency environment.
• Demonstrated success managing intake and prioritization processes for a multi-stakeholder creative or communications team.
• Proven experience managing external agencies, freelancers, or production vendors, including scoping, budgets, and quality control.
• Strong command of project management tools and workflow platforms; experience standing up new processes and operating rhythms preferred.
• Experience in financial services, credit unions, or mission-driven organizations a plus.

Business Acumen Requirements

• Exceptional organizational and communication skills, with the ability to manage competing priorities and set expectations with senior stakeholders.
• Strong analytical thinking and problem-solving skills
• Ability to work independently with a strong sense of self-accountability
• Demonstrated ability to work in a collaborative team environment

Physical Requirements

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods.
• Must be able to lift up to 25 pounds.

Compensation Information

Offers will be commensurate with experience and education.

Please Note: The budget for this position is $88,500-$100,000.

• Salary Range for Grade H: Min. $88,500 – Max. $141,700

Other Compensation Includes

• Annual corporate-wide incentives

We provide comprehensive benefits, with a focus on total well-being:

• Medical, vision, dental benefits
• 401k plan with company matching
• Generous sick, vacation and personal leave
• And more...2026 SECU Benefits Guide

SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.