Sr. Deposit Operations Specialist

SECU Credit Union; Linthicum (MD); On-site; USD 33,916 - 44,110; Full time

Benefits offered by this job

Medical, vision, dental benefits

401(k) plan with company matching

Generous sick, vacation and personal leave

Annual corporate-wide incentives

Job summary

A community-focused financial institution is seeking a Senior Deposit Operations Specialist based in Linthicum, MD. This full-time position involves ensuring exceptional service for members while managing a range of account functions. Ideal candidates have at least 5 years of customer service in banking, a Bachelor's degree, and strong analytical and communication skills. Benefits include competitive pay and comprehensive health coverage.

Qualifications

• At least 5 years of customer service and banking or financial experience preferred.
• Certified IRA Specialist and/or National Check Professional Certification preferred.

Responsibilities

• Monitor daily workflow to meet service level agreements (SLAs).
• Support training of new hires and evaluate on-job training (OJT).
• Assist with the development of training materials.

Skills

Analytical skills

Communication skills

Attention to detail

Customer service

Multitasking

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Who We Are

At SECU, we put our employees first, recognizing that their well‑being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long‑term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization. Every employee at SECU contributes to our member’s financial well‑being, and we’ll always do what’s right for our members, employees, and communities. Feel good about what you do. Belong to a place where you matter and can make a difference.

Workplace Requirements

This person will be required to work onsite at our Linthicum, MD Headquarters for initial training and then a couple times per week.

Job Overview

The Sr. Deposit Operations Specialist will work under the supervision of the Manager, General Processing, as part of the Deposit Operations Team. The primary goal is to deliver world‑class service to meet and exceed members’ needs and expectations while surpassing service level agreements (SLAs). This advanced level position will perform job duties and functions related to testing, procedure review, coordinating workflows, projects, identifying process improvements while collaborating with other team members. In addition, this position will support the team with daily production functions as needed. These functions may include process account maintenance requests, deceased members’ accounts, garnishments and levies, and IRA processing.

The Sr. Deposit Operations Specialist adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.

A Day In Your Life May Include

• Monitor daily workflow of assigned team to ensure all SLAs are met.
• Responsible for multiple types of account functions and requests.
• Supports and evaluates on‑job training (OJT) and cross‑training of new hires and existing employees.
• Monitors Quality Assurance (QA) for transactions and provides effective coaching and constructive feedback to the team and across departmentally.
• Assists with the development of training materials necessary for department functions as assigned.
• Must secure and maintain confidential member information.

Additional Responsibilities May Include

• Testing core system updates and new releases.
• Assists with updating and maintaining Standard Operating Procedures (SOPs) and job aides for the department.
• Additional job‑related projects and duties as assigned by management.

Core Competencies

• Takes personal responsibility for decisions, actions, failures and overall deliverables
• Utilizes oral and written communication to enhance relationships across the organization
• Clearly communicates information, thoughts and ideas in a clear, concise and organized manner
• Relates comfortably with people across levels, functions, culture, and geography
• Possesses a clear understanding of strengths, limitations, emotions, beliefs, and motivations of self and others
• Maintains composure and effectiveness when experiencing major changes in work tasks or the work environment
• Adjusts effectively to work within new work structures, processes, requirements, or cultures
• Demonstrates an understanding of SECU’s culture, core values, mission and strategic priorities as it relates to one’s work and overall performance

Education Requirements

• Bachelor’s degree or equivalent experience required.

Experience Requirements

• At least 5 years of customer service and banking or financial experience, preferred.

Business Acumen Requirements

• Certified IRA Specialist, and/or National Check Professional Certification, preferred.
• Expert knowledge of procedures and regulatory guidelines involving tax contributions.
• Notary, preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• High attention to detail and ability to multitask.
• Strong analytical, organizational, and time management skills.
• Strong communication skills, both verbal and written.
• Ability to communicate empathetically with members in a confident and professional manner.
• Ability to work collaboratively with a team and independently.

Physical Requirements

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods.
• Must be able to lift up to 25 pounds.

Compensation Information

• Budgeted hourly range: $24.62 – $32.02.

Other Compensation Includes

• Annual corporate‑wide incentives.

Benefits

• Medical, vision, dental benefits
• 401(k) plan with company matching
• Generous sick, vacation and personal leave
• And more (see 2025SECUBenefitsGuide.pdf).

Job Details

Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Management and Manufacturing.

SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.