Sr Production Services Manager

Bank of America; Kennesaw (GA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading financial services company is seeking a Senior Production Services Manager to oversee project management and compliance initiatives. The role involves leading teams, managing risks, and ensuring adherence to regulations, in a dynamic and supportive work environment focused on personal and professional growth.

Qualifications

• 1-2 years project management related experience needed.
• Self-starter who takes initiative and works independently, with minimal oversight required.
• Proficient experience with Microsoft Office, WebEx and SharePoint.

Responsibilities

• Leads cross-functional teams and ensures platform delivery aligns with business objectives.
• Coordinates CA change responses for regulatory exams and internal audits.
• Manages projects ensuring documentation adheres to enterprise change standards.

Skills

Project Management

Planning

Organizational Skills

Initiative

Microsoft Office

WebEx

SharePoint

Education

High School Diploma or equivalent

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for the coordinating and operating technology platforms, including providing business support for incident management, executing rules and configuration updates, delivering tactical/strategic changes, while leveraging subject-matter expertise. Key responsibilities include leading a cross-functional team to ensure platform delivery of priorities align with business objectives. Job expectations include communicating to influence both vertically and horizontally to deliver the product in coordination with technology, including scrum teams aligned with AGILE development.

Responsibilities:• Initiates and provides leadership, resource/strategic/tactical direction, and project roadmaps to meet current and anticipated business requirements and objectives

• Provides consistent oversight, management, and adherence to governance standards, regulatory impacts, platform access, and platform stability

• Works in partnership with Technology leveraging AGILE Methodology for development and testing and change management delivery

• Serves as a liaison between stakeholders, project teams, technology, and Legal/Risk/Compliance/Control partners to ensure adherence to regulations and laws

• Coordinates with the line of business to resolve gaps in requirements, while also ensuring Business Readiness in association with the Academy (Procedures, Education, Etc.)

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Job Description Summary

The Senior Production Services Manager develops and sponsors tactics to achieve strategic objectives across functional groups or within a business group. Develops and implements programs, projects or processes for a major segment of a complex function or a small diverse business. Provides technical leadership for work teams in specialized functional or process areas. They are also the escalation point for unresolved problems, complaints, and complex service requests. Key skill sets include consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. Employees in this job code must manage people.

Job Description

The Senior Production Services Manager will be responsible for leading and executing internal control discipline for Credit Assistance Change Management. Key responsibilities include evaluating and documenting processes and controls within Change Management and ensuring adherence to enterprise change standards.

Job expectations also include supporting the implementation of quality assurance and quality control processes within Change Management through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones for audit issues. The Senior Production Services Manager may also be responsible for the overall direction, coordination, control, and implementation of projects which align with the enterprise’s strategic vision and goals.

• Leads the assessment of control environment

• Inspects metrics to support governance for executive and control reporting

• Identifies issues and control improvements for Change Management

• Helps coordinate CA change related responses for regulatory exams, internal audits, and other assessments

• Plans, organizes, manages, and controls projects using appropriate tools and methodologies to ensure efficient and effective project completion

• Assemble and coordinate project teams

• Ensure early identification of risk and appropriate transparency with Risk and Compliance partners regarding impacts

• Completion of all required change documentation which must adhere to the enterprise change management standards

Required Qualification:

• 1-2 years project management related experience

• Superior planning and organizational skills are the most important skills for this role

• Self-starter who takes initiative and works independently, with minimal oversight and guidance

• Proficient experience with Microsoft Office, WebEx and SharePoint

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40