Senior Manager, Services Enablement

Aptean; Alpharetta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading software company seeks a strategic Sr. Manager to lead Enablement for Services. This role involves designing impactful training programs to enhance onboarding and delivery processes, focusing on tools like AppCentral and Certinia. Ideal candidates will have experience in a B2B SaaS environment and a passion for driving operational excellence.

Benefits

Competitive pay

Robust benefit plans

Opportunity for career development

Flexible and casual work environment

Qualifications

• 7-10 years of experience in Enablement or Professional Services within a B2B SaaS environment.
• Experience building enablement programs for global teams.
• Strong instructional design and content development capabilities.

Responsibilities

• Own and execute the Enablement strategy for Services organization.
• Lead training programs focused on delivery methodology and tools enablement.
• Collaborate with leadership to identify enablement gaps.

Skills

Technical training

Process optimization

Program execution

Stakeholder management

Tools

Certinia

Job description

Overview

Are you ready for what’s next, now?

Location: Onsite- Alpharetta, GA

Job Description – Sr. Manager, Services Enablement

Position Overview

We’re seeking a hands-on, strategic Sr. Manager to lead Enablement for our Services organization. In this role, you’ll design and deliver high-impact training programs that improve how Services professionals onboard, deliver, and scale value for our customers — with a strong focus on process enablement, tools adoption, and technical upskilling.

You will play a critical role in driving the successful rollout and adoption of AppCentral, our AI-powered cloud platform, and tools like Certinia (PSA), ensuring Services teams are confident and capable in executing delivery processes, managing projects, and elevating customer outcomes.

This role is ideal for someone who thrives at the intersection of technical training, process optimization, and program execution, and who understands the nuances of Services delivery in a SaaS environment.

Key Responsibilities

• Own and execute the Enablement strategy for the Services organization, including onboarding, ongoing learning, and role-specific certifications.
• Lead training programs focused on technical delivery, delivery methodology, project management, and tools enablement (e.g., Certinia/PSA).
• Partner with Services leadership, Product, and Operations to identify enablement gaps and proactively address skills, tools, and process readiness.
• Develop and manage curriculum for Services delivery roles — including implementation consultants, project managers, customer success engineers, and support specialists.
• Ensure successful rollout and adoption of AppCentral and other platforms by building scalable training programs and process guides.
• Introduce modern learning experiences that incorporate in-the-flow-of-work guidance, microlearning, and just-in-time support.
• Collaborate with RevOps and Services Ops to define success metrics and track enablement effectiveness.
• Continuously evaluate program impact through KPIs such as onboarding time-to-productivity, delivery consistency, and customer satisfaction.

About You

• 7–10 years of experience in Enablement, Professional Services, Services Operations, or Delivery Readiness within a B2B SaaS environment.
• Deep understanding of Services delivery processes — including implementation, onboarding, and project lifecycle management.
• Experience building and scaling enablement programs for Services teams, ideally across global or matrixed environments.
• Technical fluency in Services tools like Certinia (or similar PSA solutions), project management systems, and delivery methodologies.
• Strong instructional design and content development capabilities.
• Analytical thinker who can translate data into insights and action.
• Excellent communication and stakeholder management skills, especially with Services leaders and field teams.
• Passion for driving operational excellence and elevating customer-facing execution.

What’s in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.

Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.