Sr. Product & Services Lead — Health Cloud & Data Solutions

Northwell; Village of Lake Success (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Northwell is seeking a finance-focused product leader to support the Salesforce Health Cloud, Data Cloud, Mulesoft, Marketing Cloud and TableauNext intersection within our enterprise systems portfolio.

You will partner with IT, business product managers, and solution leads to deliver complex projects, ensure data integrity, and produce timely financial reporting. This role emphasizes hybrid/project lifecycle delivery and stakeholder communication across healthcare finance teams.

Qualifications

• Bachelor's degree or equivalent required.
• Master's degree in Computer Science, Business, or Engineering preferred.
• 3-5 years of relevant experience required.
• Excellent strategic thinking, project management, and time management skills preferred.
• Strong organization, communication, and collaboration skills preferred.

Responsibilities

• Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
• Analyses and troubleshoots production problems; escalates issues and executes solutions.
• Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
• Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business Solutions Leads, and other key stakeholders.
• Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
• Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
• Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
• Develops, coordinates, and executes detailed test plans.
• Trains end users and documents processes for knowledge transfer.
• Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
• Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
• Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
• Recommends and implements improvements to end user processes as they relate to financial systems.
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.

Skills

Project management

Time management

Communication

Collaboration

Strategic thinking

Education

Bachelor's degree or equivalent

Master's degree preferred

Tools

Salesforce Health Cloud

Salesforce Trailhead badges

Job description

Northwell is seeking a finance-focused product leader to support the Salesforce Health Cloud, Data Cloud, Mulesoft, Marketing Cloud and TableauNext intersection within our enterprise systems portfolio.

You will partner with IT, business product managers, and solution leads to deliver complex projects, ensure data integrity, and produce timely financial reporting. This role emphasizes hybrid/project lifecycle delivery and stakeholder communication across healthcare finance teams.