Sr. Product Manager - Technical, QoS & Performance , Leo Network Infrastructure

Socket.dev; Redmond (WA); On-site; USD 151,000 - 205,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Leo is seeking a Senior Product Manager - Technical to own QoS and performance across the Leo Networking domain, ensuring our services meet demanding latency, throughput, and reliability targets.

You will define the product roadmap from concept through launch, write PRFAQs and technical requirements, and collaborate with engineering, satellite operations, and customer-facing teams to align on performance expectations and customer outcomes.

Qualifications

• Experience owning/driving roadmap strategy and definition.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience defining and managing SLAs/SLOs for networking or cloud services.
• Strong understanding of network performance fundamentals: IP DSCP, L2 CoS, traffic classification, marking, shaping, network queuing disciplines, fair queueing, CoDel, WRED, bufferbloat.

Responsibilities

• Own the end-to-end Performance and QoS product strategy for Leo, including traffic classification, prioritization, shaping, and congestion management.
• Define and drive the performance metrics framework — establishing SLAs, SLOs, and KPIs that govern throughput, latency, jitter, and packet loss across the Leo network.
• Partner with Principal Engineers and SDEs to prioritize and implement network performance capabilities and enforcement mechanisms across the satellite, ground gateway, and SDN layers.
• Write PRFAQs, technical narratives, and requirement documents to secure resources and align leadership on the network performance roadmap.
• Collaborate with sales, demand management, and capacity management to gather customer performance requirements and translate them into product features.
• Define acceptance criteria and performance gates for new feature performance capabilities, ensuring QoS compliance before customer-facing releases.
• Work cross-functionally with the Beam Planning, SDN, and Satellite Operations teams to optimize resource allocation and minimize latency, packet loss, and congestion across the constellation.

Skills

Roadmap strategy

Executive stakeholder alignment

Performance metrics (SLA/SLO/KPIs)

Networking fundamentals

PRFAQ writing

Cross-functional collaboration

Tools

Direct Connect

Transit Gateway

VPC

Job description

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

We are seeking a Senior Product Manager - Technical (PMT) to own the Quality of Service (QoS) and Performance domain within Leo Networking. In this role, you will define the products and features that ensure Leo delivers on its performance promises — from core performance assurance to traffic shaping and congestion management algorithms. You will work at the intersection of networking engineering, satellite systems, and customer experience to build differentiated, measurable, and enforceable Performance & QoS capabilities. This is a high-visibility role that requires deep technical acumen in networking, strong product sense, and the ability to influence across engineering, business, and leadership. You will own the Performance and QoS roadmap from concept through launch, write PRFAQs and technical requirements, and represent the customer’s performance expectations in every architectural decision.

Key job responsibilities

• Own the end-to-end Performance and QoS product strategy for Leo, including traffic classification, prioritization, shaping, and congestion management.
• Define and drive the performance metrics framework — establishing SLAs, SLOs, and KPIs that govern throughput, latency, jitter, and packet loss across the Leo network.
• Partner with Principal Engineers and SDEs to prioritize and implement network performance capabilities and enforcement mechanisms across the satellite, ground gateway, and SDN layers.
• Write PRFAQs, technical narratives, and requirement documents to secure resources and align leadership on the network performance roadmap.
• Collaborate with sales, demand management, and capacity management to gather customer performance requirements and translate them into product features.
• Define acceptance criteria and performance gates for new feature performance capabilities, ensuring QoS compliance before customer-facing releases.
• Work cross-functionally with the Beam Planning, SDN, and Satellite Operations teams to optimize resource allocation and minimize latency, packet loss, and congestion across the constellation.

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life

Your morning starts with a review of overnight performance dashboards — checking throughput, latency percentiles, and congestion events across active beams and ground gateways. You notice a pattern in peak-hour congestion for a specific geographic region and draft a quick analysis to bring to your engineering sync.

Mid-morning, you’re in a design review with the SDN team, debating the trade-offs of a new traffic shaping algorithm that could improve P99 latency for enterprise customers but may impact other traffic. You push for a data-driven approach, proposing an A/B test framework to validate the change in a controlled environment.

After lunch, you’re on a call with an enterprise customer’s network architect who wants to understand how Amazon Leo’s quality of service compares to their existing MPLS-based WAN, and how to best integrate Leo connectivity in parallel to their existing MPLS WAN behind an SDWAN appliance. You walk them through Leo’s service plan tiers, SLA commitments, and the telemetry they’ll have access to.

In the afternoon, you’re drafting the PRFAQ for the next phase of network performance— introducing dynamic bandwidth allocation that adapts to real-time demand patterns. You collaborate with a principal engineer to ensure the technical approach is sound, and align with sales, capacity, and finance teams on the financial impact. You end the day with a quick sync with the Beam Planning team to review capacity forecasts for the upcoming month.

About the team

The Leo Connectivity Product team is responsible for the end-to-end networking stack that delivers connectivity from customer terminals through the satellite constellation to ground gateways and back to the terrestrial internet. We work across the control plane and data plane services that make Leo a carrier-grade networking provider. Our team culture values deep technical curiosity, customer obsession, and a bias for action. We operate with a startup mentality inside Amazon — moving fast, iterating on data, and shipping capabilities that directly impact customer experience. We are builders who are energized by the challenge of delivering consistent, high-performance networking from a dynamic constellation of LEO satellites. We are committed to building a diverse and inclusive team. We believe the best products come from teams with varied perspectives and experiences.

Basic Qualifications

• Experience owning/driving roadmap strategy and definition
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Experience defining and managing SLAs/SLOs for networking or cloud services.
• Strong understanding of network performance fundamentals: IP DSCP, L2 CoS, traffic classification, marking, shaping, network queuing disciplines, fair queueing, CoDel, WRED, bufferbloat
• Track record of writing technical requirements documents, PRFAQs, or product specifications.

Preferred Qualifications

• Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience working with data analytics and using these metrics to identify problems
• Experience working across teams and influencing teams that are not your own
• Experience with satellite communications, LEO networking, or space-based systems.
• Experience in customer-facing technical product role at a cloud provider or telecommunications company.
• Familiarity with AWS networking services (Direct Connect, Transit Gateway, VPC) and how enterprise customers build hybrid networks.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Redmond - 151,200.00 - 204,600.00 USD annually