Sr. Network Support Engineer, Leo Networking Software

Socket.dev; Redmond (WA); On-site; USD 98,000 - 164,000; Full time

Job summary

Amazon Leo is Amazon’s Low Earth Orbit satellite network. The NOC team provides tier 1 support for software-defined network services and ensures performance and availability across the global satellite infrastructure.

The role joins a growing group of network operations engineers focused on reliability and incident response in a scalable environment. This position requires strong hands-on experience in network engineering, scripting (Python), and SQL, with a track record of diagnosing complex

Qualifications

• 6+ years of technical support experience.
• 6+ years of network engineering experience for large-scale networks.
• Experience with scripting for automation (Python) and SQL.
• Knowledge of internet fundamentals and cloud computing concepts.

Responsibilities

• Respond to and expand network-related incidents, diagnosing and troubleshooting issues.
• Support deployment and onboarding of network capabilities across regions.
• Monitor and investigate network performance to ensure uptime.
• Build and enhance tools and refine procedures for network operations.
• Manage severity tickets and participate in on-call rotations.
• Lead and mentor other Network Support Engineers.
• Collaborate with cross-functional teams including network, software, and security engineers.

Skills

Python scripting

SQL

Cloud concepts

Network troubleshooting

Education

Bachelor's degree in Electrical Engineering, Computer Engineering, or equivalent

Job description

Amazon Leo is Amazon’s Low Earth Orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo. You'll join a growing team of network operations engineers supporting Amazon Leo's global satellite network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key.

Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.

Key job responsibilities

• Respond to and expand network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns
• Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence
• Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers
• Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations
• Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends
• Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures
• Collaborate with cross-functional teams including network, software, and security engineers

Basic Qualifications

• 6+ years of technical support experience
• Experience in scripting for automation (e.g. Python) and advanced SQL skills.
• Knowledge of internet fundamentals and cloud computing concepts
• 6+ years of network engineering experience for large-scale networks, including diagnosing network impacting issues

Preferred Qualifications

• Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level
• Experience coordinating between technical teams, peers and business stakeholders
• 4+ years of experience with satellite-based telecommunication networking
• Hands-on experience working with satellite software defined networking technologies, packet forwarding architectures, and connectivity issues

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Redmond - 121,000.00 - 163,700.00 USD annually