Sr. Product Manager – ServiceNow Portfolio

TriCom Technical Services; Overland Park (KS); Hybrid; USD 120,000 - 160,000; Full time

Job summary

TriCom Technical Services in Overland Park, KS is seeking a Sr. Product Manager to own the ServiceNow portfolio across the platform.

This 12-month contract role focuses on intake, prioritization, roadmap governance, and executive visibility while a product owner handles day-to-day backlog execution. You will help establish standards and decision frameworks in a maturing platform, align strategy with enterprise priorities, and partner with stakeholders to translate business needs into structured

Qualifications

• Extensive experience in product management, product ownership, business analysis, or enterprise platform work.
• Experience managing complex technology product portfolios, not a single product or team.
• Strong command of roadmap development, backlog management, prioritization frameworks, and stakeholder alignment.
• Ability to operate in a matrixed environment and drive decisions without direct authority.
• Strong written communication skills including executive-ready summaries and decision documentation.

Responsibilities

• Own the ServiceNow Portfolio Product Management discipline: intake, prioritization, roadmap governance, release guardrails, and executive reporting.
• Maintain the integrated portfolio roadmap so strategy, platform health, enterprise priorities, and delivery capacity sit in one decision view.
• Define the release management approach including readiness criteria, sequencing logic, decision gates, and post-release value review.
• Own the prioritization model and backlog governance standards, and facilitate trade-offs across value, risk, platform sustainability, compliance, and capacity.
• Translate ambiguous business needs into structured product work and partner with product leads on dependencies and sequencing risks.

Skills

Product management

Product ownership

Business analysis

Enterprise platform

Tools

ServiceNow

Job description

Sr. Product Manager – ServiceNow Portfolio

Summary

Our client is looking for a Sr. Product Manager to own the product management discipline across their ServiceNow portfolio. This is a portfolio-level accountability role, rather than a single-product role. You will own intake, prioritization, roadmap governance, release readiness, and executive visibility while a product owner handles day-to-day backlog execution. The role sits within a maturing platform organization adopting a Digital product operating model, so much of the work is establishing standards, routines, and decision frameworks that do not yet exist.

Responsibilities

• Own the ServiceNow Portfolio Product Management discipline: intake, prioritization, roadmap governance, release guardrails, and executive reporting.
• Maintain the integrated portfolio roadmap so strategy, platform health, enterprise priorities, and delivery capacity sit in one decision view.
• Define the release management approach including readiness criteria, sequencing logic, decision gates, and post-release value review.
• Own the prioritization model and backlog governance standards, and facilitate trade-offs across value, risk, platform sustainability, compliance, and capacity.
• Translate ambiguous business needs into structured product work and partner with product leads on dependencies and sequencing risks.

Requirements

• Extensive experience in product management, product ownership, business analysis, or enterprise platform work.
• Experience managing complex technology product portfolios, not a single product or team.
• Strong command of roadmap development, backlog management, prioritization frameworks, and stakeholder alignment.
• Ability to operate in a matrixed environment and drive decisions without direct authority.
• Strong written communication skills including executive-ready summaries and decision documentation.

Preferred

• Experience in ServiceNow or another enterprise workflow platform.
• Exposure to ITSM, ITAM, SPM, SecOps, IRM, ITOM, or employee experience capabilities.
• Familiarity with product operating model practices.
• Experience in value-based prioritization, KPI development, and product performance reporting.
• Experience establishing product management discipline in a transformation or maturing platform environment.

This is a 12-month contract opportunity based in Overland Park, KS, or Cary, NC, with our Overland Park, KS client. H-1B visa sponsorship is not available for this position.

No third-parties, please.