Sr. Product Manager, Restaurants (KDS)

Clover; Sunnyvale (CA); In loco; USD 134.000 - 218.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual incentive and equity awards

Competitive compensation package

Descrizione del lavoro

Clover is seeking a Senior Product Manager for our Kitchen Display System (KDS) to own strategy, UX, and real-time infrastructure supporting restaurant operations. You will drive cross-functional initiatives with engineering, design, operations, and merchants to reduce ticket times and increase throughput.

Ideal candidates have 5+ years in product management within restaurant tech, strong architectural intuition, and a proven ability to translate complex workflows into glanceable interfaces that

Competenze

• 5+ years of product management experience in restaurant technology or real-time ordering systems.
• Deep restaurant domain empathy for back-of-house operations.
• Technical architecture depth with distributed real-time data systems.
• Ergonomic UX experience for high-stress environments (touchscreens, displays).
• Ability to define throughput metrics and tie investments to ROI.
• Excellent cross-functional communication with engineers, designers, operations and leadership.

Mansioni

• Own Kitchen Routing & Orchestration: define the core engine for real-time routing, cook load balancing and multi-station synchronization.
• Master Complex Kitchen Operations: translate kitchen workflows into intuitive interfaces to optimize throughput and ergonomics.
• Drive Merchant-Centric Strategy: create an efficiency roadmap reducing ticket times and costs.
• Architect Scalable Data & Hardware Foundations: design fault-tolerant architectures and flexible routing with diverse hardware.
• Deliver Future-Proof Back-of-House Innovation: push for next-gen kitchen intelligence and automated throttling during peak periods.
• Cross-Functional Execution: work daily with engineering, UX, hardware, QA, sales and support to ship reliable software.
• Measure & Iterate: set operational benchmarks and translate analytics into product iterations.
• Executive Communication: present roadmap, tradeoffs and business outcomes to leadership and merchant advisory boards.

Conoscenze

Restaurant technology experience

POS/KDS expertise

Real-time systems understanding

UX for glance-and-touch

Data-driven prioritization

Stakeholder communication

Descrizione del lavoro

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. Product Manager, Restaurants (KDS)

What does a Senior Product Manager do at Clover?

We're looking for a Senior Product Manager to own our Kitchen Display System (KDS) — the mission-critical operational engine powering the heart of the restaurant. You will lead the strategy, user experience, and technical infrastructure that orchestrates high-volume kitchen operations in real time.

Working at the intersection of physical kitchen ergonomics and distributed software, you will collaborate closely with engineering, UX design, operations, and merchant-facing teams to transform chaotic back-of-house environments into models of speed, coordination, and efficiency.

What You Will Do

• Own Kitchen Routing & Orchestration: Define and drive the core engine of restaurant production, optimizing real-time order routing, cook load balancing, and multi-station synchronization across prep, cook, and expo lines.
• Master Complex Kitchen Operations: Translate physical kitchen workflows, high-heat environments, and split-second staff decisions into intuitive, glanceable interfaces that optimize throughput and line ergonomics for both single-unit independent restaurants and multi-location enterprise brands.
• Drive Merchant-Centric Strategy: Champion a merchant-first, customer-first approach to set an efficiency-driven roadmap that reduces ticket times, minimizes food waste, and lowers operating costs while aligning directly with Clover’s broader growth objectives.
• Architect Scalable Data & Hardware Foundations: Partner with engineering to design robust, fault-tolerant architectures and flexible routing schemas adaptable to diverse hardware setups, dynamic printer/screen pairings, and bespoke kitchen layouts.
• Deliver Future-Proof Back-of-House Innovation: Ground immediate feature delivery in deep operator empathy while pioneering next-gen kitchen intelligence, including predictive cook pacing, dynamic prep-time adjustments, and automated order throttling during peak periods.
• Cross-Functional Execution: Partner daily with engineering, UX, hardware teams, QA, sales, and customer support to ship resilient software that reliably runs uninterrupted in high-stakes, fast-paced restaurant shifts.
• Measure & Iterate: Establish clear operational benchmarks (e.g., ticket completion time, bump-bar latency, order accuracy, fulfillment rate) and translate back-of-house analytics into actionable product iterations.
• Executive Communication: Clearly articulate roadmap vision, technical tradeoffs, and measurable business outcomes to leadership, cross-functional partners, and merchant advisory boards.

What You Need To Have

• 5+ years of product management experience, with dedicated experience in restaurant technology, POS, Kitchen Display Systems (KDS), or mission-critical real-time ordering systems.
• Deep restaurant domain empathy: Demonstrated understanding of back-of-house operational realities, station routing, prep flows, expeditor handoffs, and multi-channel order ingestion (dine-in, online ordering, third-party delivery).
• Technical architecture depth: Proven track record collaborating with engineers on distributed real-time data systems, event-driven architectures, local network resilience, and hardware/software integration.
• Ergonomic & operational UX focus: Experience designing interfaces optimized for high-stress, glance-and-touch environments (touchscreens, bump bars, auditory cues, high-contrast displays).
• Data-driven prioritization: Strong analytical ability to define throughput and operational metrics, evaluate trade-offs, and tie technical investments directly to merchant ROI.
• Exceptional stakeholder communication: Ability to build alignment across diverse groups, from line cooks and general managers to executive leadership and systems engineers.

What Is Nice To Have

• Experience in restaurant tech, retail tech, or hospitality
• Familiarity with menu/catalog systems at scale (multi-location, multi-language, multi-currency)
• Experience with A/B testing and experimentation frameworks

Visa Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range

$134,000.00 - $218,400.00

These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Our Commitment To Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [e-mail]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.