Sr. Product Manager, Restaurants (KDS)

TRS Recovery Services; Sunnyvale (CA); On-site; USD 134,000 - 218,000; Full time

Job summary

Fiserv in Sunnyvale is seeking a Sr. Product Manager for Restaurants (KDS). You will own kitchen routing and orchestration, translating complex kitchen workflows into intuitive, glanceable interfaces that improve throughput for single-unit and multi-location brands.

You will drive a merchant-centric, data-guided roadmap, partner with engineering, UX, hardware, QA, sales and support to ship resilient software that operates in high-stakes restaurant shifts.

Qualifications

• 5+ years of product management experience, with restaurant tech, POS, KDS, or real-time ordering

Responsibilities

• Own kitchen routing & orchestration to optimize real-time order routing and line balance
• Translate kitchen workflows into intuitive interfaces for multiple restaurant formats
• Drive merchant-centric strategy to reduce ticket times and costs
• Architect scalable data and hardware foundations with engineering
• Collaborate with cross-functional teams to ship reliable software in high-paced environments
• Communicate roadmap and tradeoffs to leadership and partners

Skills

Product management

Restaurant technology

KDS / real-time ordering

Stakeholder communication

Cross-functional leadership

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. Product Manager, Restaurants (KDS)

What you will do:

• Own Kitchen Routing & Orchestration: Define and drive the core engine of restaurant production, optimizing real-time order routing, cook load balancing, and multi-station synchronization across prep, cook, and expo lines.
• Master Complex Kitchen Operations: Translate physical kitchen workflows, high-heat environments, and split-second staff decisions into intuitive, glanceable interfaces that optimize throughput and line ergonomics for both single-unit independent restaurants and multi-location enterprise brands.
• Drive Merchant-Centric Strategy: Champion a merchant-first, customer-first approach to set an efficiency-driven roadmap that reduces ticket times, minimizes food waste, and lowers operating costs while aligning directly with Clover's broader growth objectives.
• Architect Scalable Data & Hardware Foundations: Partner with engineering to design robust, fault-tolerant architectures and flexible routing schemas adaptable to diverse hardware setups, dynamic printer/screen pairings, and bespoke kitchen layouts.
• Deliver Future-Proof Back-of-House Innovation: Ground immediate feature delivery in deep operator empathy while pioneering next-gen kitchen intelligence, including predictive cook pacing, dynamic prep-time adjustments, and automated order throttling during peak periods.
• Cross-Functional Execution: Partner daily with engineering, UX, hardware teams, QA, sales, and customer support to ship resilient software that reliably runs uninterrupted in high-stakes, fast-paced restaurant shifts.
• Measure & Iterate: Establish clear operational benchmarks (e.g., ticket completion time, bump-bar latency, order accuracy, fulfillment rate) and translate back-of-house analytics into actionable product iterations.
• Executive Communication: Clearly articulate roadmap vision, technical tradeoffs, and measurable business outcomes to leadership, cross-functional partners, and merchant advisory boards.

What you need to have:

• 5+ years of product management experience , with dedicated experience in restaurant technology, POS, Kitchen Display Systems (KDS), or mission-critical real-time ordering systems.
• Deep restaurant domain empathy: Demonstrated understanding of back-of-house operational realities, station routing, prep flows, expeditor handoffs, and multi-channel order ingestion (dine-in, online ordering, third- party delivery).
• Technical architecture depth: Proven track record collaborating with engineers on distributed real-time data systems, event-driven architectures, local network resilience, and hardware/software integration.
• Ergonomic & operational UX focus: Experience designing interfaces optimized for high-stress, glance-and-touch environments (touchscreens, bump bars, auditory cues, high-contrast displays).
• Data-driven prioritization: Strong analytical ability to define throughput and operational metrics, evaluate trade-offs, and tie technical investments directly to merchant ROI.
• Exceptional stakeholder communication: Ability to build alignment across diverse groups, from line cooks and general managers to executive leadership and systems engineers.

What is nice to have:

• Experience in restaurant tech, retail tech, or hospitality
• Familiarity with menu/catalog systems at scale (multi-location, multi-language, multi-currency)
• Experience with A/B testing and experimentation frameworks

Visa Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range

$134,000.00 - $218,400.00

These pay ranges apply to employees in Sunnyvale, California. Pay ranges for