Enterprise Training - Advisor I

Clover; Annapolis (MD); Remoto; USD 75.000 - 104.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fuel Your Life program

Paid holidays

Mental health support

Live Proof program

Employee Resource Groups

Professional growth opportunities

Medical, dental, vision and life ins.

401k match

Tuition assistance

Paid parental and military leave

Descrizione del lavoro

Fiserv is seeking an experienced Training Advisor for Restaurant Solutions to design, deliver, and evaluate learning programs that enhance restaurant operations and solution-based selling. You will collaborate with Sales Leadership, Product Management, and SME teams to align training with business priorities and Clover from Fiserv capabilities.

Responsibilities include designing onboarding, leading instructor-led and virtual sessions, and developing engaging content.

Competenze

• 6+ years of experience in learning and development, training, sales enablement or related function.
• 2+ years in restaurant technology, POS, hospitality, merchant services, payments or related industry.
• 6+ years facilitating training for sales, client-facing or operational teams using instructor-led, virtual or blended formats.
• 6+ years developing learning materials including facilitator guides, presentations, digital content, simulations or assessments.
• 4+ years partnering with business stakeholders to align training with measurable objectives.
• 4+ years using learning management systems or sales enablement platforms to deliver, track or evaluate training.
• Bachelor’s degree or higher in Business Management, Marketing, Hospitality Management, Education, Human Resources or related field, or equivalent combination of education, related experience and/or military experience.

Mansioni

• Design onboarding and continuing education programs focused on restaurant operations, industry trends and solution-based selling.
• Facilitate instructor-led and virtual learning sessions for sales professionals supporting restaurant owners and operators.
• Develop training content that explains restaurant workflows, customer needs, competitive trends and Clover from Fiserv capabilities.
• Partner with Product Management, Sales Enablement and Restaurant Solutions teams to update curriculum based on product releases and market insights.
• Collaborate with Instructional Designers to create digital learning content, facilitator guides, simulations and knowledge checks.
• Apply restaurant scenarios, customer use cases and consultative selling methods to improve sales readiness.
• Evaluate program effectiveness using learner feedback, performance metrics and stakeholder input, then recommend content improvements.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Conoscenze

Learning & Development

Sales Enablement

Restaurant Technology

Instructor-Led Training

Virtual Learning

Formazione

Bachelor’s degree or higher in Business Management, Marketing, Hospitality Management, Education, Human Resources or related field

Descrizione del lavoro

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Enterprise Training - Advisor I

About Your Role

As a Training Advisor for Restaurant Solutions, you will design, deliver and evaluate learning programs that build restaurant industry knowledge and solution-based selling skills. You will work with Sales Leadership, Product Management, Restaurant Solutions, Sales Enablement and subject matter experts to align training with business priorities. Your work helps sales professionals position Clover from Fiserv and related restaurant solutions to address operational needs.

What You’ll Do

• Design onboarding and continuing education programs focused on restaurant operations, industry trends and solution-based selling.
• Facilitate instructor-led and virtual learning sessions for sales professionals supporting restaurant owners and operators.
• Develop training content that explains restaurant workflows, customer needs, competitive trends and Clover from Fiserv capabilities.
• Partner with Product Management, Sales Enablement and Restaurant Solutions teams to update curriculum based on product releases and market insights.
• Collaborate with Instructional Designers to create digital learning content, facilitator guides, simulations and knowledge checks.
• Apply restaurant scenarios, customer use cases and consultative selling methods to improve sales readiness.
• Evaluate program effectiveness using learner feedback, performance metrics and stakeholder input, then recommend content improvements.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience You’ll Need To Have

• 6+ years of experience in learning and development, training, sales enablement or a related function.
• 2+ years of experience in restaurant technology, point-of-sale systems, hospitality, merchant services, payments or a related industry.
• 6+ years of experience facilitating training for sales, client-facing or operational teams using instructor-led, virtual or blended learning formats.
• 6+ years of experience developing learning materials, including facilitator guides, presentations, digital content, simulations or assessments.
• 4+ years of experience partnering with business stakeholders to align training programs with measurable business objectives.
• 4+ years of experience using learning management systems or sales enablement platforms to deliver, track or evaluate training.
• Bachelor’s degree or higher in Business Management, Marketing, Hospitality Management, Education, Human Resources or a related field, or equivalent combination of education, related experience and/or military experience.

Experience That Would Be Great To Have

• Experience with Clover Restaurant or other restaurant point-of-sale and payment solutions.
• Knowledge of restaurant operations, including front-of-house, back-of-house, online ordering, delivery, inventory management, employee management and payment workflows.
• Experience developing sales certification programs or competency frameworks.
• Formal facilitation certification from an accredited training organization.

How You’ll Work

• This role is remote.
• This role requires use of a computer and audio equipment.

Travel

This role requires travel (up to 80%).

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits At Fiserv

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

$75,000.00-$104,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual’s status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Our Commitment To Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [e-mail]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.