Sr. Product Manager - Patient Experience

Rula; Los Angeles (CA); Remote; USD 175,000 - 270,000; Full time

Job summary

Rula is seeking a passionate Senior Product Manager to enhance Patient Experience in mental healthcare. This role involves analyzing the patient journey, leading product improvements, and collaborating with diverse stakeholders. Join to make a tangible impact on the lives of thousands seeking effective mental health care.

Benefits

100% remote work environment

Attractive pay and benefits

Comprehensive health benefits

401(k) plan access

Generous time-off policies

Paid parental leave

Employee Assistance Program (EAP)

New hire home office stipend

Wellness events and lunch & learns

Community and employee resource groups

Qualifications

• 5+ years of product management experience, ideally in consumer-facing or marketplace products.
• Proven track record of using data and user insights to drive measurable improvements.
• Experience running A/B tests and applying statistical techniques.

Responsibilities

• Lead Patient Experience / Outcomes at Rula focusing on patient journey.
• Analyze data and partner with researchers to identify improvements.
• Lead engineering team to design, launch, and measure product enhancements.

Skills

Communication

Data Analysis

User Experience Improvement

Education

Bachelor’s degree in Computer Science or a related technical field

Job description

Join to apply for the Sr. Product Manager - Patient Experience role at Rula

Join to apply for the Sr. Product Manager - Patient Experience role at Rula

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We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About The Role

We’re hiring a Senior Product Manager to lead Patient Experience / Outcomes at Rula—focused on making it easier for people to find, start, and stay engaged with high-quality mental health care. Day-to-day, you’ll dive deep into the patient journey, analyze data, and partner with researchers and clinicians to identify the biggest opportunities to improve care. You’ll lead a dedicated engineering team to design, launch, and measure product enhancements that remove friction, deepen engagement, and drive better health outcomes.

This role sits at the heart of our mission. The work you lead will directly impact thousands of patients by helping them access care more easily and stay in it long enough to see meaningful change. If you’re motivated by impact and energized by solving real-world problems in healthcare, we’d love to meet you.

Required Qualifications

• 5+ years of product management experience, ideally in consumer-facing or marketplace products
• Proven track record of using data and user insights to drive measurable improvements in user experience and engagement
• Experience running A/B tests and applying statistical techniques to evaluate outcomes
• Excellent communication skills with the ability to articulate strategy, trade-offs, and decisions clearly across technical and non-technical audiences
• Demonstrated success in leading cross-functional teams, collaborating with engineering, design, clinical, and operations stakeholders
  
  

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Bachelor’s degree in Computer Science or a related technical field
• Experience working in a two-sided marketplace, with a strong understanding of supply and demand dynamics
• Prior experience in early-stage or high-growth startup environments
• Experience designing product solutions for highly sensitive, trust-dependent user experiences
  
  

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for your mental and physical health
• New hire home office stipend: Set up your workspace for success
• Quarterly department stipend: Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns: Explore a variety of engaging topics
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
  
  

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Mental Health Care

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