Product Designer III, AWS Marketplace and Partner Services (AMPS)

Amazon Web Services (AWS); Austin (TX); On-site; USD 138,000 - 186,000; Full time

Job summary

Amazon Web Services, Inc. in Austin, TX is seeking a Senior Product Designer to own end-to-end design for AMPS experiences, spanning traditional web interfaces and AI-powered conversational experiences.

You will collaborate with product, engineering, business development, and sales to transform procurement, licensing, and partner-management workflows into intuitive experiences. Mentoring and roadmapping are also key parts of the role.

Qualifications

• 7+ years of design experience.
• Experience delivering design solutions for large scope and complexity.
• Experience with UX design of complex workflows.
• Experience working with stakeholders to plan and execute strategic programs.
• Experience acquiring user data and creating personas and journey maps.

Responsibilities

• Design complex buyer and partner journeys across procurement, licensing, deployment, and operations.
• Own end-to-end design for significant AMPS product areas spanning traditional web interfaces and AI-powered conversational experiences.
• Lead design strategy and deliver solutions from concept through launch, using AI-assisted prototyping to test ideas.
• Design chat-based and agentic AI experiences including dialogue flows and transparency mechanisms.
• Influence product direction by identifying design opportunities and shaping roadmaps with product and business leaders.
• Define interaction patterns, design standards, and reusable frameworks for AMPS surfaces.
• Drive cross-functional alignment through design reviews and senior leadership demos.
• Evaluate AI-generated design and code output for accessibility and coherence.
• Mentor designers through critiques and AI-augmented workflows.

Skills

UX design

Design systems

User research

Stakeholder management

Personas & journey maps

Education

Bachelor's degree or above in Design, HCI, or related field

Tools

AI prototyping tools

Job description

Description

AWS Marketplace and Partner Services (AMPS) is revolutionizing how software and services are discovered, bought, sold, and deployed in the cloud. As the premier digital catalog for AWS, we connect millions of active customers with thousands of independent software vendors (ISVs), enabling them to discover, purchase, deploy, and manage cloud software, while empowering partners to build, scale, and grow their cloud businesses. We drive billions in commerce annually as the critical bridge in one of the world's largest and fastest-growing technology ecosystems.

As our product surfaces expand to include chat-based AI and agentic experiences alongside traditional console workflows, we're looking for a Senior Product Designer who can design across all of them. In this role, you'll own end-to-end design for key AMPS experiences, shaping how customers and partners interact with our platform whether through structured interfaces, conversational AI, or hybrid workflows. You'll lead design strategy, deliver solutions from concept through launch, and influence product direction across a portfolio that impacts how organizations buy and sell software on AWS.

You’ll partner closely with product management, engineering, business development, and sales stakeholders to transform complex procurement, licensing, and partner-management workflows into intuitive experiences, and to give ISV partners elegant tools to manage and grow their businesses on AWS.

Key job responsibilities

• Design complex buyer and partner journeys across procurement, licensing, deployment, and operations, determining the right modality (console, chat, agent, or hybrid) based on user context and task complexity
• Own end-to-end design for significant AMPS product areas spanning traditional web interfaces and AI-powered conversational experiences
• Lead design strategy and deliver solutions from concept through launch, using AI-assisted prototyping and vibe coding to compress the gap between idea and testable artifact
• Design chat-based and agentic AI experiences including dialogue flows, escalation patterns, transparency mechanisms, and failure states that keep users in control
• Influence product direction by identifying design opportunities, producing functional prototypes to validate assumptions, and shaping roadmaps with product and business leaders
• Define interaction patterns, design standards, and reusable frameworks that ensure quality and consistency across both graphical and conversational AMPS surfaces
• Drive cross-functional alignment through design reviews, live interactive demos, and presentations to senior leadership
• Evaluate AI-generated design and code output for accessibility, design system compliance, and interaction coherence
• Mentor and coach designers through critiques, pair design sessions, and craft guidance, including AI-augmented workflows and conversational design patterns
• Partner with engineering to ensure design intent is preserved through implementation across both traditional front-end and LLM-powered features

A day in the life

You might start your morning reviewing research findings and refining how a complex user journey connects across multiple product surfaces. By midday, you are in a design review with engineering, working through system constraints and AI behavior patterns to ensure the experience builds user trust. In the afternoon, you could be writing a strategy narrative that will align cross-functional partners around a shared design direction, or mentoring a teammate through a tricky interaction problem. Your work balances hands-on craft with strategic influence.

About The Team

The AMPS UX team is a passionate group of designers and researchers dedicated to raising the bar on marketplace and enterprise B2B experiences. We work across the entire ecosystem, from buyer discovery and procurement to seller operations and partner enablement. Our creative work impacts millions of customers making critical software purchasing decisions and thousands of ISV partners building their businesses on AWS.

Basic Qualifications

• 7+ years of design experience
• Experience in delivering design solutions for projects of large scope and complexity
• Experience with UX design of complex workflows
• Experience working with stakeholders to plan and execute programs that are strategic in nature
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

Preferred Qualifications

• Experience designing for B2B, marketplace, e-commerce, or enterprise software products
• Experience designing AI-powered, conversational, or agentic experiences, including patterns for transparency, trust, and user control
• Experience with AI-assisted design and prototyping tools to move quickly from concept to testable artifact
• Experience influencing product direction and presenting design strategies to senior leadership
• Knowledge of cloud services, SaaS platforms, or software procurement workflows
• Bachelor's degree or above in Design, Human-Computer Interaction (HCI), or a related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 137,800.00 - 186,400.00 USD annually

Company

Amazon Web Services, Inc.

Job ID: A10571082