Sr. Physician Referral Specialist

BJC HealthCare; St. Louis (MO); Remote; USD 35,000 - 50,000; Full time

Job summary

BJC HealthCare is seeking a telemarketing professional for a full-time remote position. The role involves conducting inbound and outbound calls to support healthcare services, requiring a High School Diploma and 2-5 years of experience. Join a leading healthcare provider dedicated to improving the lives of children.

Benefits

Comprehensive medical, dental, vision, life insurance

Disability insurance paid by BJC

Pension Plan funded by BJC

401(k) plan with BJC match

Tuition Assistance available

Paid Time Off benefit

Adoption assistance

Qualifications

• 2-5 years of telemarketing or call center experience preferred.
• Must live in the Greater St. Louis area.

Responsibilities

• Processes inbound and outbound calls in a consumer focused manner.
• Follows protocols for physician selection.
• Maintains awareness of abandon call rate.

Skills

Consumer focus

Communication

Education

High School Diploma or GED

Job description

Additional Information About the Role

• Full time, remote position Monday - Friday
• Previous call center and/or healthcare experience is preferred!
• Remote opportunity after in person training.
• Must live in the Greater St. Louis area.

Overview

St. Louis Children’s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children’s hospitals in the country, St. Louis Children’s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to “do what’s right for kids.”

Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children’s commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries.

St. Louis Children’s consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children’s was one of eight children’s hospitals to rank in the top 25 of all 10 specialties. The hospital’s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children’s has been designated as a Magnet hospital for nursing excellence from the American Nurses Credentialing Center (ANCC).

Preferred Qualifications

Role Purpose

Responsible for conducting inbound and outbound telemarketing for BJC and its hospitals

Responsibilities

• Processes inbound and outbound calls in a consumer focused, appropriate and timely manner.
• Follows protocols for physician selection.
• Maintains awareness of abandon call rate.
• Contributes to the development and maintenance of a coordinated team.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Supervisor Experience

• No Experience

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer