Sr. Payroll Specialist

Convergys; Tallahassee (FL); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan

Paid time off and holidays

Job summary

Concentrix is seeking a Payroll Specialist to process end-to-end bi-weekly and off-cycle payrolls for U.S. and Canada, including time-sensitive inputs and year-end filings.

You will ensure accuracy and compliance across federal, state, and provincial requirements, supporting audits, and collaborating with HRIS, Tax, Finance, and vendors. The role requires Workday Payroll expertise and advanced Excel skills, with a focus on process improvement, SOP development, and cross-functional training.

Qualifications

• 4–5+ years of progressive Canadian and US payroll experience in a large, multi-state and multi-provincial environment.
• Experience processing payroll for both the United States and Canada.
• Strong hands-on experience with Workday Payroll.
• Experience managing complex payroll scenarios incl. taxes, garnishments, deductions, audits, and year-end processing.
• Solid understanding of U.S. federal, state, and local payroll requirements and Canadian federal and provincial payroll legislation.

Responsibilities

• Process end-to-end bi-weekly and off-cycle payrolls for US and Canada.
• Review and validate payroll inputs (time records, hires, terminations, leaves, deductions).
• Support year-end activities (W-2s, T4s, RL1s) and audits.
• Support compliance with payroll laws and regulatory changes.
• Train teammates and develop SOPs/process documentation.

Skills

Workday Payroll

Advanced Excel

Training/SOPs

Cross-functional collaboration

Analytical skills

Payroll audits

Education

Bachelor's degree in Accounting, Finance, Human Resources, Business, or related field

CPP, FCP or PCP certification

Tools

ADP Smart Compliance

Workday

Job description

What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.Process end-to-end bi-weekly and off-cycle payrolls for U.S. and Canadian employees, including hourly and salaried populationsReview and validate payroll inputs such as time records, salary changes, new hires, terminations, leaves of absence, deductions, garnishments, and manual adjustmentsSupport payroll activities involving regular pay, overtime, shift differentials, bonuses, commissions, severance, retroactive pay, equity-related compensation, and other special paymentsReview payroll totals and support accurate hand-off to Treasury and AccountingEnsure payroll data is prepared, validated, and transmitted accurately and on time to internal partners and external payroll providersSupport manual checks, voids, stop payments, reversals, and reissues as neededEnsure compliance with applicable U.S. federal, state, and local payroll laws as well as Canadian federal and provincial payroll legislationSupport payroll compliance activities related to tax withholding, garnishments, third-party remittances, pension and benefit deductions, and wage and hour requirements including FLSAStay current on legislative and regulatory changes impacting payroll in the U.S. and Canada and help implement required process or system updatesSupport year-end payroll activities, including reporting and filings such as W-2s, W-2Cs, T4s, T4A, and RL1s, where applicablePerform pre-payroll and post-payroll audits to validate payroll results, deductions, tax treatment, and gross-to-net accuracyInvestigate payroll variances, identify root causes, and resolve discrepancies before payroll finalization and financial closeServe as a Workday Payroll SME for North American payroll operations, supporting system integrity, testing, validation, and payroll-related changesPartner with HRIS, Tax, Finance, and vendors on system enhancements, upgrades, integrations, issue resolution, and testing cyclesRun standard and ad hoc payroll reports in Workday and help ensure data accuracy across payroll, timekeeping, and related interfacesSupport payroll processing for equity-based compensation transactions, including restricted stock, stock options, and employee stock purchase plan activityRespond to payroll escalations with professionalism, accuracy, and urgency while communicating clearly with stakeholdersHelp identify trends in payroll tickets, recurring issues, control gaps, and opportunities for automation and process improvementParticipate in maintaining and updating payroll documentation, standard operating procedures, training materials, and process guidesProvide guidance, knowledge sharing, and training to peers, junior team members, and new hires on U.S. and Canadian Workday payroll processesYour qualificationsConcentrix is a great match if you:Have 4–5+ years of progressive Canadian and US payroll experience in a large, multi-state and multi-provincial environmentHave demonstrated experience processing payroll for both the United States and CanadaBring strong hands-on experience with Workday Payroll which is a requirement for the roleHave experience managing complex payroll scenarios involving taxes, garnishments, deductions, audits, reconciliations, and year-end processingHave a strong understanding of U.S. federal, state, and local payroll requirements and Canadian federal and provincial payroll legislationCan manage multiple priorities and complex payroll issues with a high level of accuracy and accountabilityAre comfortable working both collaboratively in a team environment and independently with minimal supervisionHave advanced Microsoft Excel skills, including formulas, lookups, pivot tables, macros, data validation, and reconciliation analysisCan clearly and effectively train others on payroll processes and develop SOPs, job aids, process documentation, and training materialsCommunicate effectively across teams and are confident partnering with HR, Finance, Accounting, Treasury, Tax, HRIS, Shared Services, and external vendorsIt will be a plus if you:Hold a CPP, FCP or PCP certificationHave a bachelor’s degree in Accounting, Finance, Human Resources, Business, or a related fieldHave experience with ADP Smart Compliance and related support toolsBring experience supporting payroll-related system enhancements, integrations, and testing cyclesHave exposure to equity-based compensation payroll processing in WorkdayThe base salary range for this position is $72,000 - $85,000 USD plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement savings plan, paid time off and holidays and paid learning days.The deadline to apply for this position is September 2, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.Physical and Mental Requirements:The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.Equal Employment Opportunity:Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:· English· SpanishAccommodation:Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.Artificial Intelligence:As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.Work Authorization:In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE