Sr. Patient Relations Manager

Keane & Beane, P.C.; New York (NY); On-site; USD 50,000 - 123,000; Full time

Job summary

A leading health solutions company is seeking a Senior Patient Relations Manager to lead a team focused on patient growth and retention. The role requires expertise in Medicare and strong leadership skills to enhance patient experiences across multiple clinics. Ideal candidates will have a background in managing teams and navigating healthcare systems, particularly for older adults.

Benefits

401(k) plan with matching contributions

Affordable medical plan options

Employee stock purchase plan

Wellness screenings and counseling programs

Tuition assistance

Qualifications

• 3 years of Manager/team leader experience.
• Proficiency in non-English languages preferred.
• Experience with Medicare and Managed Care.

Responsibilities

• Lead and motivate Patient Relations Manager team.
• Train PRMs on service recovery and patient interactions.
• Support region's growth and retention targets.

Skills

Customer Service

Problem Solving

Flexibility

Team Leadership

Education

Bachelor's Degree

Tools

MS Word

Excel

Google Docs

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health

Title: Senior Patient Relations Manager

Role Description

The purpose of the Sr Patient Relations Manager (Sr PRM) at Oak Street Health is to build, lead and motivate a strong Patient Relations Manager team in order to achieve success in patient growth and retention metrics.

The Senior Patient Relations Manager role is an exciting advancement opportunity for those who have demonstrated mastery of the Patient Relations Manager role. A Sr PRM supports a region of a variety of clinics and is the expert on Medicare to others in the region.

Success requires high levels of flexibility, energy, customer service and problem solving. Responsibilities include:

• Being a 'black-belt' level expert on the ins and outs of Medicare, insurance, and benefits; and supporting our staff so that they can support patients
• Showcasing flexibility and supporting and filling in for team members when needed
• Providing training to PRMs on how to deal with service recovery and navigate complex patient interactions
• Ensuring that all PRMs in the region understand and execute core PRM duties, such as:
  
  • Meeting growth and retention targets
  • The "Welcome Visit" and orientation process for new Oak Street Health patients
  • Assisting patients with Medicare / Medicaid / Managed Care questions and topic
  • Serving as clinic expert on insurance topics
  • Assist patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health
  • Delivering an outstanding patient experience at every turn
  • Assist patients with finding appropriate resources for applying patients for public benefits, such as Public Aid, and Extra Help for prescription drugs
• Support RVP in growing and improving the operations of the region; including communicating pacing on important metrics
• Other duties as assigned

What we're looking for

We're looking for motivated, experienced Sr. Patient Relations Managers with:

Required Qualifications:

• Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
• US work authorization

Strongly Preferred Qualifications:

• Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)as required by center's demographics
• 3 years of Manager/team leader experience

Preferred Qualifications:

• 2 years experience and a demonstrated track record of high performance in the Patient Relations Manager role, or an analogous role
• A problem-solving orientation and a flexible and positive attitude
• Experience with and a supportive attitude toward our patient population of older adults
• Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
• Proficient PC skills; CRM experience preferred
• Bachelor degree or experience
• US work authorization
• Someone who embodies being "Oaky"

What does being "Oaky" look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and driving for results
• Relentlessly determined

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$50,188.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/01/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.