Patient Relations Manager

Keane & Beane, P.C.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in community-based healthcare is seeking a Patient Relations Manager to assist patients with insurance navigation and enhance patient engagement. The role requires a Bachelor's degree, problem-solving skills, and a supportive attitude towards older adults. Competitive hourly pay and benefits are offered, along with opportunities for advancement.

Benefits

Paid time off

401(k) matching

Health benefits

Qualifications

• Motivated, experienced Patient Relations Managers.
• Desire to help build and improve operating model.
• Sales experience is a plus but not required.

Responsibilities

• Assist patients with insurance navigation and resolve medical bills.
• Build trust with patients to advise on healthcare coverage.
• Manage new patient welcome visits and orientations.

Skills

Problem-solving

Positive attitude

Community health experience

Proficiency with PC skills

Fluency in Spanish

Education

Bachelor's degree or equivalent experience

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is more connected, more convenient, and more compassionate. We do it all with heart, each and every day.

Title: Patient Relations Manager, Care Services

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provide higher quality health and wellness care. Our focus is on improving outcomes, managing costs, and delivering an unmatched experience for adults on Medicare in medically underserved communities. Since 2013, we've expanded to numerous states, with 50 locations and an ambitious growth plan, attracting team members who embody our values and are passionate about our mission to rebuild healthcare.

For more information, visit http://www.oakstreethealth.com.

Role Description

Oak Street Health adopts a team-based approach to patient care. The Service Team provides high-touch assistance to our patients daily.

Patient Relations Managers (PRMs) are integral, acting as insurance experts across centers. They advocate for patients by helping navigate insurance options and bills, and serve as resources for the care and outreach teams regarding Medicare and eligibility. PRMs play a key role during Open Enrollment, ensuring patients are informed of their options.

Responsibilities:

1. Learn Medicare details to assist patients with insurance navigation.
2. Serve as an internal resource on insurance questions for clinic staff.
3. Help patients navigate the healthcare system and resolve medical bills, advocating for them.
4. Build trust with patients to advise on healthcare coverage.
5. Manage new patient welcome visits and orientations.
6. Assist with applying for public benefits like Public Aid, free phones, and prescription assistance.
7. Support operational activities such as scheduling and billing.
8. Provide exceptional customer service.
9. Enhance patient engagement through events and tours.
10. Perform other duties as assigned.

This role reports to the Manager of Care Services and offers significant advancement opportunities.

What we're looking for

Motivated, experienced Patient Relations Managers with:

• A problem-solving mindset and positive attitude.
• Desire to help build and improve our operating model.
• Sales experience is a plus but not required.
• Supportive attitude towards our older adult patient population.
• Community health experience preferred.
• Proficiency with PC skills.
• Bachelor's degree or equivalent experience preferred.
• Fluency in Spanish is a plus.
• Experience in senior living or related fields is a plus.
• Reliable transportation for working across centers.
• US work authorization.
• Embodies 'Oaky' qualities such as positivity, good intentions, and ownership.

What does being 'Oaky' look like?

• Radiating positive energy.
• Assuming good intentions.
• Creating an exceptional patient experience.
• Driving clinical excellence.
• Taking ownership and delivering results.
• Being resourceful and proactive.

Why Oak Street?

We offer a collaborative culture, rapid responsibility, and benefits including paid time off, 401(k) matching, health benefits, and more. We value diversity and encourage all qualified applicants to apply at oakstreethealth.com/careers.

Additional Details

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $21.10 - $49.08 per hour, based on experience and other factors. Role may include bonuses or incentives.

Our colleagues are vital to our success. We provide comprehensive benefits aimed at supporting their well-being. For more info, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 09/27/2025.

We consider applicants with arrest or conviction records in accordance with applicable laws.