Patient Relations Coordinator (Coordinating Mgr - L B), Correctional Health Services

NYC Health + Hospitals; New York (NY); On-site; USD 70,000; Full time

Job summary

NYC Health + Hospitals is seeking a Patient Relations Coordinator to support health care services within the correctional system, managing complaints and communications among health care providers and patients. This role offers opportunities for professional growth and is essential for maintaining quality patient care and compliance with oversight.

Benefits

Comprehensive Health Benefits

Retirement Savings and Pension Plans

Loan Forgiveness Programs

Paid Holidays and Vacation

College tuition discounts

Professional development opportunities

Employee discount programs

Qualifications

• Master’s or Bachelor’s degree required.
• Experience in medically-oriented health care.
• Strong analytical and communication skills.

Responsibilities

• Monitor and manage the Patient Relations email inbox.
• Coordinate complaints and requests for healthcare services.
• Prepare and conduct staff trainings.

Skills

Analytical skills

Attention to detail

Interpersonal skills

Communication skills

Education

Master’s degree in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling

Bachelor’s degree in relevant fields

Tools

Outlook

Excel

Word

PowerPoint

Job description

Patient Relations Coordinator (Coordinating Mgr - L B), Correctional Health Services

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Patient Relations Coordinator (Coordinating Mgr - L B), Correctional Health Services

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Join to apply for the Patient Relations Coordinator (Coordinating Mgr - L B), Correctional Health Services role at NYC Health + Hospitals

NYC Health + Hospitals provided pay range

This range is provided by NYC Health + Hospitals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $70,000.00/yr

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. Visit us at nychhc.org and stay connected on facebook.com/nycHHC or Twitter@hhcnyc.

NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.

Job Description

NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of, and innovations and access to care. In-jail services include medical, mental health, nursing, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS conducts enhanced pre-arraignment screening and forensic psychiatric examinations; and leverages the resources of the Health + Hospitals system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts. Our workforce is comprised of more than 1,500 dedicated professionals, with locations in all five boroughs and on Rikers Island.

Under the direction of the Director and/or Deputy Director of Patient Relations, the Patient Representative will be responsible for documenting, triaging, and coordinating, complaints and requests relating to health care provided in the City’s jails.

Examples Of Work

• Monitor and maintain the Patient Relations email in-box for all correspondences received and appropriately handle according to standardized procedures and policies.
• Answer incoming calls, compose email identifying case as a complaint and/or request, draft and forward to appropriate clinical and operations personnel for review and action.
• Act as a point person, directing incoming workflow, track open cases, and identify inquiries that need to be brought to conclusion.
• Enter new cases and update cases into the Patient Relations database.
• Prepare and conduct administrative staff trainings.
• Review and address non-clinical complaints.
• Interact with health care providers and administrators as well as communicate with patients, family members, attorneys, and advocacy groups.
• Perform additional tasks as assigned.
  
  

Department Preferences

• Strong analytical skills and attention to detail; carefulness and thoroughness are key to success in this role.
• Experience with medical records and/or strong understanding of medical terminology.
• Excellent knowledge of Outlook, Excel, Word, and PowerPoint.
• Strong interest in healthcare and criminal justice.
• Strong interpersonal and communication skills.
• Ability to work on multiple projects concurrently.
• Ability and enthusiasm to learn new concepts and technology.
  
  

Minimum Qualifications

• Master’s degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and one (1) year of full-time experience in medically-oriented health care and medical support systems environment; or
• Bachelor’s degree from an accredited college or university in disciplines listed in “1” above; and two(2)years of full-time experience in medically-oriented health care and medical support systems environment; or
• A satisfactory equivalent combination of education, training and/or experience, in which each year of relevant training and/or experience can be substituted for 30 semester credits from an accredited college or university. However, all applicants must at least have a Bachelor’s degree or its educational equivalent.
  
  

Department Preferences

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button or mail your resume, noting the above Job ID #, to:

NYC Health + Hospitals / Correctional Health Services

Talent Acquisition

Human Resources Department

55 Water Street, 18th Floor

New York, NY 10041

Attn: Talent Acquisition

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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