Sr. Patient Navigator

Boston Children’s Hospital; Boston (MA); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Boston Children’s Hospital is seeking a Patient Navigator to support behavioral health staff through case management and care coordination. You will assist with referrals, scheduling, transportation, insurance advocacy, and education for patients transitioning to adult care.

The role requires flexibility, strong communication, efficient documentation, and on-site presence at least three days weekly. BA and/or health care client-facing experience is preferred, with BSN/BSW as an option.

Qualifications

• BA and/or experience with patient care in a community or health setting.
• Ability to manage difficult conversations and prioritize tasks by urgency.
• Willingness to learn and on-site requirement (at least three days a week).
• Strong documentation and organizational skills.

Responsabilités

• Meet with or call patients and families to review ongoing care plans.
• Explain hospital/community resources and assess referrals.
• Act as liaison with internal and community resources.
• Coordinate scheduling and transportation; assist with insurance applications.
• Provide insurance information to care teams to determine eligibility.
• Develop and maintain relationships for accessing resources.
• Document patient care and collect required data; track outcomes.
• Support planning processes and education for staff and patients.

Connaissances

Patient care

Communication

Organization

Documentation

Formation

Bachelor's degree or BS in related field

BSW preferred or strong client facing experience

Description du poste

Patient Navigator, Responsible for case management tasks supporting behavioral health staff. Help with care coordination, behavioral health community referrals, activity referrals, insurance advocacy, concrete referrals regarding transportation, financial needs, housing, shelter. Support walk-in clinic process and Ambulatory Safety Net for high risk behavioral health patients, assist with scheduling and intake processes, provide education and support for patients transitioning to adult care. Requires flexibility, closed loop communication, efficient documentation and organizational skills, and willingness to learn. Ability to manage difficult conversations, prioritize tasks based on urgency. Will need to be on site at least three days a week. BA and/or experience with patient care in a community or health setting, BSW preferred or strong client facing experience in a human service organization.

• Meets with/calls patients and families to review the implementation of ongoing care plans. Refers patients to services frequently used in a clinic and specialized services as needed.
• Explains hospital/community-based resources to patients and families, providing documentation. Assesses patients for referrals to resources.
• Acts as a liaison with internal and community resources.
• May contact hospital and community resources to ensure access to services.
• May assist patients and families with scheduling multidisciplinary appointments.
• Reviews appointment schedule and appointment instructions.
• Coordinates logistics for plan adherence such as appointment reminders and arranging transportation. Assists patients with applying for insurance.
• Provides insurance information to care teams to determine eligibility for services.
• Initiates, develops, and maintains relationships for accessing community-based resources.
• Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff).
• Reports outcomes of referrals to referral source.
• Documents patient care and collects required data.
• Tracks outcomes and supports strategic planning processes.
• Develops and maintains data. Analyzes data and summarizes findings.
• Provides information to support community partnerships and grants.
• May recommend program or procedural changes to improve outcomes or efficiency.
• Attends and participants in care planning meetings to prepare patients for discharge or continuing care.
• Disseminates training materials or ongoing education to larger program staff.
• Serves as a subject matter expert to Patient Navigators, Interns, Social Workers and others on clinic and specialized services offered in the clinic.
• Manages projects such as annual and ongoing clothing drives, Cradles to Crayons, and summer camps.
• May run workshops on topics such as housing and food insecurity.
• May help facilitate and assist with clinic-based groups requiring particular services.