Sr Patient Access Associate - Casual

Nebraska Medicine; Omaha (NE); On-site; USD 22,000 - 30,000; Part time

Job summary

Nebraska Medicine is seeking a Sr Patient Access Associate (Casual) at Nebraska Medical Center in Omaha, NE. You will greet patients, create accurate accounts, verify insurance and assist with scheduling while maintaining professional service in a fast-paced setting.

The role requires strong communication, two years of customer service experience, and the ability to multitask under pressure. Training is provided; shifts may vary across departments including emergency care.

Qualifications

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner.
• Multi-tasking and problem-solving abilities required.
• Strong written and verbal communication skills.
• Detail-oriented with strong organizational skills.
• Ability to type 35 wpm with 95% accuracy.
• BLS certification within six months of hire or transfer date.

Responsibilities

• greet patients professionally, timely and efficiently.
• Create and verify patient accounts to optimize cash flow.
• Handle scheduling, registration, insurance verification and receipting.
• Assist across departments as needed, including emergency.
• Maintain compliance with state and federal regulations.

Skills

Customer service

Communication

Multitasking

Problem solving

Detail-oriented

Team orientation

Typing

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.Shift:First Shift (United States of America)Sr Patient Access Associate - CasualBefore You ApplyTo be considered for this role, please review the following requirements carefully:• Review the schedule and training details to ensure they align with your availability.• Submit a resume that includes your complete work history and all customer service experience.This is a casual/PRN position with flexible scheduling based on department needs. Open weekday shifts may be offered to casual team members to assist with coverage for call-ins, PTO, and other staffing needs. We anticipate regular opportunities for additional shifts throughout the week. Scheduled coverage may also include recurring shifts on Mondays and Fridays, typically from 9:00 AM - 1:00 PM. Team members may work at either Nebraska Medical Center Main Campus or Bellevue Medical Center depending on operational needs.Training Schedule:• Full-time for the first 3 consecutive weeks: Monday-Friday, 7:00 AM - 3:30 PM• Training is required and must be completed upon starting work. Please only apply if you are able to fully commit to the initial training.• If you have completed Revenue Cycle training for your current position, you may not need to complete it again if hired for this role.Location: Nebraska Medical Center | Nebraska Medicine Omaha, NEPosition Highlights:• Work in high-volume, fast-paced, time-sensitive environments• Interact with patients face-to-face and at bedside• Accurately handle sensitive financial and insurance information in real time• Maintain professionalism in stressful or emotionally charged situations• Float and cross-train across departments as neededWhy Work at Nebraska Medicine?Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.Be part of something extraordinary at Nebraska Medicine!Duties: Sr Patient Access Associate - CasualEnsure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.Required Qualifications: Sr Patient Access Associate - CasualMinimum of two years customer service experience required.High school education or equivalent required.Ability to work in a proactive self-directed manner required.Multi-tasking and problem solving abilities required.Strong written and verbal communication skills required.Strong communication and organizational skills with aptitude for detail-oriented work required.Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.Ability to type 35 wpm with 95% accuracy rating required.Basic Life Support (BLS) certification within six months of hire or transfer date required (cost will be funded by department), must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023, or later).Preferred Qualifications: Sr Patient Access Associate - CasualExperience in healthcare, collections, registration, or revenue cycle preferred.Associate's degree in business, healthcare or related field preferred.Experience in healthcare revenue cycle functions including insurance or registration preferred.Experience with Microsoft Office products, specifically Word and Excel preferred.Depending on the position available, fluency in Spanish preferred.Recruiter ContactSarah [e-mail] Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.