Sr Patient Access Associate - Float

Nebraska Medicine; United States; Vor Ort; USD 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

Tuition assistance up to $5,000/year

Clarkson College discount 35%

Career advancement opportunities with

Zusammenfassung

Nebraska Medicine is seeking a Sr Patient Access Associate (Float) to support the Access Services team in a full-time, first shift role at Nebraska Medical Center in Omaha, NE. The position requires courteous, accurate patient interaction and reliable handling of registration and insurance processes.

You will float across departments, support scheduling and pre-registration, and ensure timely cash flow while maintaining professionalism in stressful situations.

Qualifikationen

• Minimum of two years customer service experience.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment.

Aufgaben

• Greet patients and customers in a timely, professional manner and create accounts accurately to optimize cash flow.
• Provide face-to-face and bedside support in a high-volume, fast-paced setting.
• Protect sensitive financial and insurance information in real time while adhering to regulations.

Kenntnisse

Customer service

Proactive

Multitasking

Communication

Detail orientation

Teamwork

Typing 35 wpm

BLS certification

Ausbildung

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift: First Shift (United States of America) Sr Patient Access Associate - Float Saturday - Tuesday, 6:00 AM - 2:30 PM

Nebraska Medicine is seeking an individual to join our Access Services team in a front-line, patient-facing role. In this position, you will have a meaningful impact on patients and visitors and often serve as the first impression of Nebraska Medicine.

Position Highlights:

• Work in high-volume, fast-paced, time-sensitive environments
• Interact with patients face-to-face and at bedside
• Accurately handle sensitive financial and insurance information in real time
• Maintain professionalism in stressful or emotionally charged situations
• Float and cross-train across departments as needed

Schedule:

• Full-Time (40 hours/week)
• Saturday - Tuesday, 6:00 AM - 2:30 PM

Benefits Eligible Training Schedule:

• Full-time for the first 3 weeks: Monday-Friday, 7:00 AM - 3:30 PM
• Training is required, non-negotiable, and must be completed before transitioning to the regular schedule.

Benefits:

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Location: Nebraska Medical Center | Nebraska Medicine Omaha, NE

Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.

Duties:

Sr Patient Access Associate Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Required Qualifications:

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with aptitude for detail-oriented work required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to type 35 wpm with 95% accuracy rating required.
• Basic Life Support (BLS) certification within six months of hire or transfer date required required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later). Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Preferred Qualifications:

• Experience in health care, collections, registration, or revenue cycle preferred.
• Associate's degree in business, healthcare or related field preferred.
• Experience in health care revenue cycle functions including insurance or registration preferred.
• Experience with Microsoft Office products, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics.

Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care.