Sr Patient Access Associate - Emergency Department

Nebraska Medicine; United States; On-site; USD 37,000 - 58,000; Full time

Job summary

Nebraska Medicine is seeking a Sr Patient Access Associate for the Emergency Department in Omaha. You will be the first point of contact for patients and visitors, handling registration, insurance verification, and payments with professionalism.

The role requires excellent communication, multitasking, and a patient-centered approach in a fast-paced setting. Training is required for the first three weeks before transitioning to the regular schedule with a second shift.

Qualifications

• Minimum of two years customer service experience.
• High school education or equivalent.
• Ability to work in a proactive self-directed manner.
• Multi-tasking and problem solving abilities.
• Strong written and verbal communication skills.
• Strong communication and organizational skills with aptitude for detail-oriented work.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment.
• Ability to type 35 wpm with 95% accuracy rating.
• Basic Life Support (BLS) certification within six months of hire or transfer date required from an American Heart Association endorsed program.
• Basic Life Support (BLS) within six months of hire or transfer date required (cost funded by department).

Responsibilities

• Greet patients and customers in a professional, timely manner.
• Create accounts accurately to optimize cash flow for the organization.
• Coordinate across departments, including ED coverage.
• Provide bedside patient contact and escort as needed.
• Schedule, pre-registration, registration, insurance verification, and receipting of payments.
• Support 24/7 coverage across the organization.

Skills

Customer service

Proactive self-directed

Multitasking

Communication skills

Teamwork

Typing 35 wpm

Education

High school diploma or equivalent

Associate's degree in business/healthcare or related field

BLS certification

Tools

Microsoft Word

Microsoft Excel

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift: Second Shift (United States of America) Sr Patient Access Associate - Emergency Department Monday - Friday, 10:00 AM - 6:30 PM

Please watch these videos to learn more about the position: My Job in a Minute: Sr Patient Access Associate My Job In A Minute: Sr Patient Access Associate (2)

Nebraska Medicine is seeking an individual to join our Access Services team in a front-line, patient-facing role. In this position, you will have a meaningful impact on patients and visitors and often serve as the first impression of Nebraska Medicine.

Position Highlights

• Work in high-volume, fast-paced, time-sensitive environments
• Interact with patients face-to-face and at bedside
• Accurately handle sensitive financial and insurance information in real time
• Maintain professionalism in stressful or emotionally charged situations
• Float and cross-train across departments as needed

Schedule

• Full-Time (40 hours/week)
• Monday - Friday, 10:00 AM - 6:30 PM
• Benefits Eligible

Training Schedule

• Full-time for the first 3 weeks: Monday-Friday, 7:00 AM - 3:30 PM
• Training is required, non-negotiable, and must be completed before transitioning to the regular schedule.

Location

Emergency Services at Nebraska Medical Center | Nebraska Medicine Omaha, NE

Before You Apply - REQUIRED

1. Carefully review the schedule and training requirements. We have other schedules (both part and full-time) available, and you can find these options in different job postings on our careers site. Please apply for the role/s that best fit your schedule preferences.
2. Submit a resume that includes your full work history, including all customer service experience.
3. Watch the informational videos.

Why Work at Nebraska Medicine?

Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine!

Duties

Sr Patient Access Associate Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Required Qualifications

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with aptitude for detail-oriented work required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to type 35 wpm with 95% accuracy rating required.
• Basic Life Support (BLS) certification within six months of hire or transfer date required must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
• Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Preferred Qualifications

• Experience in health care, collections, registration, or revenue cycle preferred.
• Associate's degree in business, healthcare or related field preferred.
• Experience in health care revenue cycle functions including insurance or registration preferred.
• Experience with Microsoft Office products, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Equal Opportunity Employer

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

About Nebraska Medicine

Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care. Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for.