Sr Operations Quality Manager

CTDI; West Chester (Chester County); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Tuition reimbursement

Job summary

CTDI is seeking a Senior Quality Manager to ensure consistent quality across processes, branches, programs and customers by developing standardized practices and systems. You will validate those processes, maintain core KPIs, and drive operational improvements with data-driven decisions.

This role requires leading cross-functional teams, effective communication with customers and auditors, and coordinating quality initiatives while traveling up to 30% to support programs and improvements.

Qualifications

• Six Sigma Green Belt required; LEAN experience preferred.
• Minimum of 10 years of warehouse operations management experience.
• Experience in Telecommunications and/or Cable Industries preferred.

Responsibilities

• Establish baseline performance and drive operational excellence.
• Monitor performance against customer requirements.
• Lead internal/external meetings and interface with customers.
• Report program performance and improvements.
• Coordinate cross-functional teams (Operations, IT, Quality, Billing).
• Identify deficiencies and implement improvements.
• Lead root cause investigations and corrective actions.
• Implement and maintain a Quality Management System.
• Interact with auditors and customers at all levels.
• Support escalation process to resolve issues.
• Regularly meet Quality and Operations/Business managers to drive improvements.
• Perform other Quality Manager duties.
• Travel up to 30%.

Skills

Six Sigma

Organized

Analytical

Communication

Root cause analysis

Documentation

Presentations

Team player

Flexibility

Education

Bachelor's degree in Business, Project Management, or Supply Chain

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Senior Quality Manager is responsible for ensuring consistent quality across Processes/Branches/Programs/Customers by developing and implementing solid & standardized practices and systems, validating those processes, and maintaining core KPIs. The person in this role is also responsible for identifying and driving operational process and improvements by resolving complex issues. Additionally, this position will also be responsible for measuring and driving the performance of the customer program, including key performance metrics, production, quality, and customer communication, including formal presentations that speak to process improvements and over all operational efficiency.

Responsibilities:

• Determine a baseline of operational performance today and be the driver behind development and execution of operational excellence plans.
• Monitor project performance to customer requirements and expectations.
• Conducting and leading internal and external meetings and interfacing with customers.
• Issue regular reports on program performance and improvements.
• Coordinate work of various functional groups such as Operations, IT, Quality, and Billing as it relates to your improvement plans.
• Identify process and product deficiencies and propose & implement improvements.
• Leading and performing root cause investigation, defining and driving corrective/preventive actions.
• Implementing and maintaining a Quality Management System that meets customer and registration system requirements.
• Communicating and interacting effectively with all levels of the organization and with external auditors/customers.
• Work with the Program Management team, local Quality teams, and the customer to assist in resolving customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with Quality and Operations/Business managers to continuously address areas of improvement.
• Perform other Quality Manager duties as needed.
• Travel up to 30%

Required Skills:

• Six Sigma experience
• Must be organized, detail oriented, and self-motivated
• Strong analytical, problem solving, and decision-making skills
• Excellent communication and interpersonal skills
• Have the ability to work independently but must be a team player
• Expert in root cause analysis to drive problem solving closure
• Strong documentation keeping best practices
• Excellent analytical skills, organizational skills, and follow-up skills
• Excellent written and verbal communication skills
• Ability to create and deliver presentations
• Ability to motivate production/quality performances
• Must be flexible in work duties and schedule

Preferred Skills and Experience:

• Minimum of 10 years of warehouse operations management experience, preferably in a Manufacturing/Distribution/Warehouse environment where value added electronics testing is performed
• ISO Lead Auditor Certification
• Experience in the Telecommunications and/or Cable Industries preferred

Required Experience:

• Six Sigma Green Belt required, LEAN experience preferred

Education:

• Bachelor's degree in Business, Project Management, Supply Chain or a related discipline

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [e-mail].

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