Quality Manager

CTDI; Coatesville (Chester County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Weekly pay

Monthly bonus

Health coverage

Dental coverage

Vision coverage

Paid holidays

Vacation time

Sick time

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Tuition reimbursement

Job summary

CTDI is seeking a Quality Manager to uphold consistent production quality through robust automated quality practices and systems. You will supervise QA activities, drive P&L results, and ensure adherence to SLAs with customers.

Responsibilities include overseeing QC across all stages, developing procedures, and leading ISO/TL 9000 and TL-9000 certifications while mentoring staff and maintaining documentation.

Qualifications

• Minimum 5 years in quality management, ideally in distribution/warehouse.
• Certified ISO Lead Auditor with TL9000/ISO9001 experience.
• Experience auditing processes, reporting deficiencies, and drafting work instructions.
• Strong knowledge of QA systems and regulatory requirements.

Responsibilities

• Oversee comprehensive QC for incoming, in-process, and final testing.
• Develop and optimize procedures and work instructions.
• Lead ISO/TL9000 certification efforts and maintain audits.
• Manage quality metrics, audits, and continuous improvement.
• Collaborate with customers and management to ensure SLAs.

Skills

ISO Lead Auditor

TL9000 ISO9001

Root cause analysis

5Why analysis

Data analysis

MS Office

Presentations

Communication skills

Leadership

Auditing

Education

Bachelor's degree or equivalent

Tools

UKG Kronos

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Quality Manager is responsible for upholding consistent production quality through the implementation and oversight of robust automated quality practices and systems, as well as validating these processes and maintaining comprehensive documentation. This position involves overseeing all tasks and responsibilities related to quality control and driving P&L results.

Duties and Responsibilities:

• Oversee and coordinate comprehensive quality control processes spanning incoming, processes, and final testing.
• Create and manage production procedures and processes for optimal effectiveness and efficiency, including the creation or revision of work instructions for operational processes
• Develop, implement, and evaluate quality reporting measures, providing regular updates to management on quality issues, trends, and losses.
• Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
• Conduct rigorous visual and physical inspections of products and materials, leveraging data analysis for strategic decision-making.
• Manage the quality management systems (QMS) and processes to ensure that products and services meet or exceed customer expectations and regulatory requirements.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Manage quality audits to ensure adherence to customer and internal standards, facilitating continuous improvement initiatives.
• Directs Qualification activities related to First Article Inspections (FAI) and delivers feedback to the customer.
• Mentor and develop quality control personnel through coaching and professional growth opportunities.
• Lead the ISO/9001-2015 & TL-9000 V R6.1/R5.5 certification process, ensuring the maintenance
  of quality systems and acting as the primary auditor, with a focus on ISO/TL9000 registration requirements.
• Act as a primary liaison between customers, internal management, and quality control teams, ensuring proactive communication and issue resolution.
• Collaborates with Project Teams to ensure the effective operation of the Quality System, offering guidance on implementation recommendations and advising on any necessary changes.
• Deliver training programs to enforce compliance with quality standards and regulatory requirements, aligning with company and audit specifications.
• Collaborate cross-functionally to identify and mitigate quality issues, promoting continuous improvement across the organization.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience:

• 5+ years of Quality management experience, preferably in a Distribution/Warehouse center environment.
• ISO Lead Auditor Certification.
• Prior experience auditing processes, reporting deficiencies, and drafting work instructions.
• Strong understanding and experience in TL9000 and/or ISO 9001 Quality standards, including a thorough understanding of Total Quality Systems and/or ISO/TL 9000 registered systems.
• Proficient in managing a demanding workload, prioritizing tasks and consistently meeting
  deadlines.
• Advanced knowledge of electronic equipment, diagnostics, and repair, along with the ability to interpret electronic and electrical schematics as well as machine shop drawings.
• Lead and motivate staff by providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
• Proficiency in conducting root cause and trend analysis reporting, coupled with experience in utilizing 5Why techniques.
• Effective problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.
• Ability to strategically analyze complex situations and formulate a well-considered plan.
• Exhibits meticulous attention to detail and exceptional organizational skills, adept at prioritizing tasks and orchestrating multiple projects concurrently.
• Strong leadership and interpersonal abilities, demonstrating effective verbal and written communication.
• Capacity to engage with customers in a professional manner.
• Ability to create and deliver presentations.
• Proficiency in MS Office, report preparation and data analysis.
• General knowledge of OSHA Standards.
• All other duties assigned, based on the business the warehouse supports.
• Must have experience in ISO or SOC audits

Preferred Skills and Experience:

• Maintain up-to-date knowledge of industry trends and best practices to uphold the organization's competitiveness and compliance in the marketplace.
• Experience working with UKG and Kronos.
• Experience in supervising temporary staff.
• Advanced capability in communication style-flexing.

Education Requirements:

• Bachelor's degree preferred in a related field or equivalent years of hands-on experience

Physical Demand and Working Conditions:

• Warehouse environment

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [e-mail].

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