Sr. Operations Manager

Amazon; Sioux Falls (SD); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Sr. Operations Manager to lead and develop a high-performing team within their Fulfillment Center. This role involves overseeing operations, ensuring safety and quality, and driving process improvements. The ideal candidate will possess strong management experience and a passion for developing others. Join a dynamic environment where your leadership will directly impact operational success and employee engagement. This is a fantastic opportunity for those looking to grow their career in a fast-paced and rewarding setting.

Qualifications

• 7+ years of management experience in manufacturing, production, or distribution.
• Experience with performance metrics and Lean techniques.

Responsibilities

• Drive quality and process change initiatives to meet business plans.
• Ensure safety, quality, and performance of operations.

Skills

Management Experience

Process Improvement

Lean Techniques

Performance Metrics

Education

Bachelor’s Degree

MBA

Job description

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Description

Our Sr. Operations Managers are responsible for all budgetary, people development, and operations objectives. They oversee all aspects of operations at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and developing leadership bench strength within the Fulfillment Center.

Responsibilities

1. Drive creation of quality initiatives, process change initiatives, and Lean initiatives to enable their functional area and the FC to meet and exceed business plans.
2. Ensure overall safety, quality, performance, and customer experience of inbound or outbound operations.
3. Set and clarify requirements and expectations for Operations and Area Managers. Measure performance, provide feedback, and hold managers accountable.
4. Leverage ideas from Operations and Area Managers to develop improvement plans.
5. Share best practices across departments, shifts, and networks.
6. Collaborate with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to secure support and resources for projects and initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each.
• Perform bending, lifting, stretching, and reaching activities.
• Walk frequently in the FC, which is over a quarter mile in length.
• Stand and walk an average of 5 miles daily.
• Work in environments that may be noisy, unlit, unheated, and not air-conditioned.
• Access all areas of the building safely, including ladders, stairs, and gangways.

Basic Qualifications

• Bachelor’s Degree or 2+ years Amazon experience.
• 7+ years of management experience in manufacturing, production, or distribution environments.
• Experience with performance metrics, process improvement, and Lean techniques.
• Experience with staffing lifecycle including hiring, performance management, and terminations.

Preferred Qualifications

• Degree in Engineering, Operations, or related field; MBA preferred.
• Experience managing a contingent workforce during peak seasons.
• Ability to adapt to changing priorities and work under stress.
• Interest in long-term career development across multiple FCs nationwide.

Amazon is an equal opportunity employer. For accommodations during the application process, visit this link.