Sr. Operations Manager

Amazon; Massachusetts; On-site; USD 120,000 - 180,000; Full time

Job summary

Amazon.com Services LLC is seeking a Sr. Operations Manager for its Fulfillment Center. The role leads a team of Operations and Area Managers, driving Lean initiatives and high-performance culture to meet budget, talent development, and operational objectives.

You will collaborate across HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers to secure resources and implement improvement plans, while ensuring safety and customer satisfaction in fast-paced distribution environments.

Qualifications

• Bachelor’s Degree or 2+ years Amazon experience.
• 7+ years direct management experience in a manufacturing, production or distribution environment.
• Experience with performance metrics, process improvement and Lean techniques.
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and Lean initiatives to meet the FC business plan.
• Responsible for safety, quality and performance and customer experience of inbound or outbound operations.
• Sets and clarifies requirements for Operations and Area Managers and measures performance; holds managers accountable.

Skills

Operations management

Lean techniques

Performance metrics

Staffing lifecycle

People development

Education

Bachelor's degree

MBA

Engineering background

Job description

Job ID: 3035438 | Amazon.com Services LLC

Our Sr. Operations Managers are responsible for all budgetary, people development, and operations objectives. The Sr. Operations Manager is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Sets and clarifies requirements and expectations for Operations and Area Managers, measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolls them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Bachelor’s Degree or 2+ years Amazon experience
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Prior experience with performance metrics, process improvement and Lean techniques
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Preferred Qualifications

• Degree in Engineering, Operations or related field and MBA preferred
• Experience with a contingent workforce during peak seasons
• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development through assignments in multiple FCs across the nation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.