Sr. Operations Manager

Amazon; Baton Rouge (LA); On-site; USD 135,000 - 182,700; Full time

Job summary

Amazon in Baton Rouge is seeking a Sr. Operations Manager to oversee budget, people development, and site objectives at the Fulfillment Center. This role requires balancing operational excellence with strong leadership to drive results across the facility.

You will lead a team of Operations and Area Managers, coaching for performance and developing leadership strength within the FC while maintaining positive employee relations and ensuring safety and quality standards.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• Work flexible hours as business demands, including overnight, weekends and holidays.
• 7+ years direct management experience with a salaried workforce in a manufacturing, production or distribution environment.
• Prior experience with performance metrics, process improvement and Lean techniques.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

Responsibilities

• Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency and enable the FC to consistently achieve and surpass business objectives.
• Responsible for the overall performance of either Inbound or Outbound operations, including safety, quality and customer experience.
• Sets and clarifies requirements and expectations for Operations and Area Managers, measures performance, provides feedback, and holds Managers accountable for their performance and that of their departments.
• Leverages Operations and Area Managers by sourcing and nurturing ideas, and incorporating them into improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts, and within the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as to provide needed resources for other staff initiatives.

Skills

People management

Lean methodologies

Performance metrics

Staffing lifecycle

Education

Bachelor's degree or equivalent

Job description

Description

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility.

Responsibilities

• Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency and enable the FC to consistently achieve and surpass business objectives.
• Responsible for the overall performance of either Inbound or Outbound operations, including safety, quality and customer experience.
• Sets and clarifies requirements and expectations for Operations and Area Managers, measures performance, provides feedback, and holds Managers accountable for their performance and that of their departments.
• Leverages Operations and Area Managers by sourcing and nurturing ideas, and incorporating them into improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts, and within the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as to provide needed resources for other staff initiatives.

Job Physical Requirements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walk throughout the FC, which is over a quarter mile in length, with frequent movement.
• Stand and/or walk an average of 5 miles daily.
• Work in construction/distribution environments that may be noisy, unlit, unheated, or not air‑conditioned.
• Access all areas of the building, including ascending and descending ladders, stairs, and gangways safely and without limitation.

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• Work flexible hours as business demands, including overnight, weekends and holidays.
• 7+ years direct management experience with a salaried workforce in a manufacturing, production or distribution environment.
• Prior experience with performance metrics, process improvement and Lean techniques.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

Preferred Qualifications

• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long‑term career development through assignments in multiple FCs across the nation.
• Experience with a contingent workforce during peak seasons.
• Bachelor's degree in Engineering, Operations or related field; MBA preferred.

Equal‑Opportunity Employer Statement

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Benefits & Compensation

Base salary range: $135,000.00 – $182,700.00 USD annually. The total compensation package may include sign‑on payments, restricted stock units (RSUs), and benefits such as health insurance (medical, dental, vision, prescription, and optional supplemental life plans), 401(k) matching, paid time off, and parental leave. For more information, visit https://amazon.jobs/en/benefits.