Sr. Operations Manager

Amazon; Markham (IL); On-site; USD 110,000 - 170,000; Full time

Job summary

Amazon is seeking an experienced Operations leader to drive quality improvements and optimize processes within its Fulfillment network. The role focuses on creating efficient, safe and high-quality inbound or outbound operations, while setting clear expectations for managers and holding teams accountable.

Candidates should have 7+ years of direct management experience in manufacturing, production or distribution, plus proficiency with Lean techniques and performance metrics.

Qualifications

• Bachelor's degree or equivalent required.
• 7+ years direct management experience in manufacturing, production or distribution.
• Experience with performance metrics and Lean techniques.
• Experience with full staffing lifecycle: interviewing, hiring, performance management, promotions, termination.

Responsibilities

• Leads development and implementation of quality improvement and process optimization initiatives, including Lean methodologies.
• Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience.
• Sets and clarifies requirements and expectations for Operations and Area Managers; measures performance and accountability.
• Leverages Operations and Area Managers to source ideas and create improvement plans for the area.
• Encourages best-practice sharing across departments, shifts and network.
• Collaborates with HR, Finance, Facilities, Safety, IT and Sr. Operations Managers to secure support and resources for projects.

Skills

Leadership

Performance metrics

Process improvement

Lean methodologies

Education

Bachelor's degree or equivalent

Bachelor's degree in Engineering/Operations or related field

MBA preferred

Job description

Job ID: 3178897 | Amazon.com Services LLC

Responsibilities

• Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives.
• Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience.
• Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.
• Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking around the FC with great frequency; FCs are over a quarter mile in length.
• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned.
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation).

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• Work flexible hours as business demands, including overnight, weekends and holidays.
• 7+ years direct management experience, including a salaried workforce in a manufacturing, production or distribution environment.
• Prior experience with performance metrics, process improvement and Lean techniques.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and termination.

Preferred Qualifications

• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development through assignments in multiple FCs across the nation.
• Experience with a contingent workforce during peak seasons.
• Bachelor's degree in Engineering, Operations or related field. MBA preferred.

Equal Opportunity Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.