Sr. Operations Manager

Amazon; Fall River (MA); On-site; USD 100,000 - 150,000; Full time

Job summary

Amazon Fulfillment Center in Fall River seeks a Sr. Operations Manager to lead site operations, drive Lean improvements and advance performance across inbound/outbound functions.

The role oversees Operations and Area Managers, coaches staff, and partners with HR, Finance, and Facilities to meet safety, quality and customer experience goals.

Qualifications

• 7+ years of direct management experience in manufacturing, production or distribution.
• Experience with staffing lifecycle, including interviewing, hiring, and performance management.
• Experience with performance metrics and Lean techniques.
• Bachelor's degree or equivalent required; MBA preferred.

Responsibilities

• Drive budget and operations objectives for the site.
• Lead and develop a team of Operations and Area Managers.
• Coach staff to meet performance targets and drive Lean initiatives.
• Ensure safety, quality and customer experience across inbound/outbound.
• Collaborate with HR, Finance, Facilities, Safety and IT to secure resources for projects.

Skills

Leadership

Lean techniques

Performance metrics

Staffing lifecycle

Team coaching

Education

Bachelor's degree or equivalent

MBA preferred

Engineering/Operations degree

Job description

Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Responsibilities

• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Set and clarify requirements and expectations for Operations and Area Managers. Measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their departments.
• Leverage the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length.
• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned.
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation).

Basic Qualifications

• Bachelor's degree or equivalent.
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
• Prior experience with performance metrics, process improvement and Lean techniques.

Preferred Qualifications

• Interest in long-term career development through assignments in multiple FCs across the nation.
• Degree in Engineering, Operations or related field and MBA preferred.
• Experience with a contingent workforce during peak seasons.
• Ability to handle changing priorities and use good judgment in stressful situations.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.