Sr. Operations Manager

Amazon; Johnston (RI); On-site; USD 135,000 - 182,700; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon seeks a Senior Operations Manager in Johnston, RI to lead budget, people development and site operations. You will coach a team of Operations and Area Managers, drive Lean initiatives, and ensure safety, quality and customer experience across Inbound or Outbound functions.

The role requires 7+ years of direct management experience in manufacturing, production or distribution, and a bachelor's degree (MBA preferred). Expect flexible hours and multi-site collaboration.

Qualifications

• Experience with performance metrics and Lean techniques.
• Strong leadership across large teams in manufacturing, production or distribution.
• Ability to drive staffing lifecycle: interviewing, hiring, performance mgmt.
• Flexibility to work nights, weekends, holidays as business demands.

Responsibilities

• Drive quality initiatives and Lean changes to meet/exceed business plan.
• Oversee safety, quality, performance and customer experience for Inbound/Outbound ops.
• Set/clarify expectations for Ops and Area Managers; measure performance and provide feedback.
• Leverage Ops Managers to source ideas and create improvement plans.
• Share best practices across departments, shifts and network.
• Collaborate with HR, Finance, Facilities, Safety, IT and other Sr. Ops Managers.

Skills

Lean techniques

Performance metrics

Leadership and staffing

Change management

Education

Bachelor's degree or equivalent

MBA preferred

Job description

Job ID: 3186058 | Amazon.com Services LLC - A57

Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers are responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Responsibilities

• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed the business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Set and clarify requirements and expectations for Operations and Area Managers; measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their departments.
• Leverage the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, and to provide needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air‑conditioned
• Abide by accessing all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience
• Work flexible hours as business demands, including overnight, weekends and holidays
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Prior experience with performance metrics, process improvement and Lean techniques
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Preferred Qualifications

• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long‑term career development through assignments in multiple FCs across the nation
• Experience with a contingent workforce during peak seasons
• Bachelor's degree in Engineering, Operations or related field; MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our employees benefit from a comprehensive benefits package, including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

The base salary range for this position is 135,000.00 – 182,700.00 USD annually.