Sr. Operations Manager

Amazon; Louisville (TN); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Sr. Operations Manager to lead a team in a fast-paced fulfillment center. This role is pivotal in driving quality and performance initiatives while fostering employee development and positive relations. The ideal candidate will leverage their extensive management experience to enhance operational efficiency and ensure a high-quality customer experience. Join a forward-thinking company that values diversity and offers opportunities for long-term career growth across multiple locations. If you thrive in challenging environments and are passionate about operational excellence, this opportunity is perfect for you.

Qualifications

• 7+ years of direct management experience in manufacturing or distribution.
• Experience with performance metrics and process improvement.

Responsibilities

• Drive quality initiatives and process changes to meet business goals.
• Manage safety, quality, and performance in operations.

Skills

Management

Process Improvement

Lean Techniques

Performance Metrics

Employee Relations

Education

Bachelor’s Degree

MBA

Job description

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Description

Our Sr. Operations Managers are responsible for all budgetary, people development, and operations objectives. The Sr. Operations Manager is responsible for all aspects of operations or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the Fulfillment Center.

Responsibilities

1. Drive creation of quality initiatives, process change initiatives, and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
2. Responsible for the overall safety, quality, performance, and customer experience of either Inbound or Outbound operations.
3. Set and clarify requirements and expectations for Operations and Area Managers. Measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their departments.
4. Leverage the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
5. Share best practices across all departments, shifts, and among the network.
6. Collaborate with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching, and reaching both below the waist and above the head
• Walking in the FC and around the area frequently; facilities are over a quarter mile in length
• Standing and walking an average of 5 miles daily
• Work in environments that may be noisy, unlit, unheated, or not air-conditioned
• Access all areas of the building safely, including ascending and descending ladders, stairs, and gangways

Basic Qualifications

• Bachelor’s Degree or 2+ years Amazon experience
• 7+ years of direct management experience in a manufacturing, production, or distribution environment
• Experience with performance metrics, process improvement, and Lean techniques
• Experience with staffing lifecycle, including interviewing, hiring, performance management, promotions, and termination

Preferred Qualifications

• Degree in Engineering, Operations, or related field; MBA preferred
• Experience managing a contingent workforce during peak seasons
• Ability to adapt to changing priorities and handle stressful situations with good judgment
• Interest in long-term career development across multiple FCs nationwide

Amazon is an equal opportunity employer and values diversity. For workplace accommodations during the application process, visit this link.