Sr. Operations Manager

Koa Maintenance & Cleaning; Honolulu (HI); On-site; USD 120,000 - 160,000; Full time

Job summary

Koa Maintenance Company, based in Oahu, Hawaii, seeks a Senior Operations Manager to lead janitorial and housekeeping operations across a multi-property portfolio. You will guide Operations Managers, drive service standards, and oversee labor and expenses while maintaining key client relationships.

This role requires overseeing staffing, property inspections, and cross-island travel to Maui and Hawaii Island, with a focus on consistency, quality, and financial performance.

Qualifications

• 5+ years of experience managing janitorial, facilities, housekeeping, or similar service operations.
• Experience leading other managers, not just frontline teams.
• Experience managing multi-site labor and operating budgets.
• Strong operational judgment and accountability.
• Experience with high-traffic retail, mall, hospitality, or commercial properties preferred.
• Strong client relationships and communication skills, including handling escalated issues.
• Knowledge of commercial cleaning methods and safety practices.
• Proficiency with Excel.

Responsibilities

• Lead operations across assigned commercial and retail properties.
• Directly lead and develop Operations Managers and Assistant Operations Managers.
• Establish consistent operating standards across properties and ensure execution.
• Own labor and operating expense performance across the portfolio.
• Conduct regular property inspections and drive remediation of deficiencies.
• Maintain senior-level client relationships and service reviews.
• Oversee staffing changes, scopes, transitions, and training.
• Identify inefficiencies and implement improvements for service and productivity.
• Ensure compliance with company standards and OSHA/state/federal requirements.
• Partner with the COO on staffing models, bid inputs, and priorities.

Skills

Operations leadership

Budget management

Multi-site coordination

Client relationships

Communication

Facilities knowledge

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

Microsoft Excel

MS Office suite

Job description

In State Applicants ONLY

Koa Maintenance Company | Oahu, Hawaii

Koa Maintenance Company (KMC) is looking for an experienced Senior Operations Manager to lead janitorial and housekeeping operations across a multi-property, multi-island portfolio.

This is a senior operations leadership role responsible for leading our Operations Managers, driving consistent service and operating standards across properties, managing labor and expense performance, and owning key client relationships.

The right person knows how to lead through other managers, understands the realities of a high-volume service operation, and can balance people, client expectations, quality, and financial performance.

WHAT YOU'LL OWN

• Lead operations across assigned commercial and retail properties.
• Directly lead and develop Operations Managers and Assistant Operations Managers, with Supervisors and frontline teams reporting through them.
• Establish consistent operating standards across properties and hold teams accountable for execution.
• Own labor and operating expense performance across the portfolio, including identifying and explaining variances.
• Conduct regular property inspections, including scheduled neighbor-island visits, and ensure deficiencies are corrected.
• Own senior-level client relationships, service reviews, and escalated operational concerns.
• Lead staffing changes, scope changes, property transitions, equipment deployment, and operational training.
• Identify inefficiencies across properties and implement improvements that strengthen service, productivity, and consistency.
• Ensure operations comply with company standards and applicable OSHA, state, and federal requirements.
• Partner with the Chief Operations Officer on staffing models, bid inputs, scope reviews, and other operational priorities.

WHAT WE'RE LOOKING FOR

• 5+ years of experience managing janitorial, facilities, housekeeping, or similar service operations.
• Experience leading other managers, not just frontline teams.
• Demonstrated responsibility for multi-site labor and operating expense budgets.
• Strong operational judgment and ability to identify issues, establish accountability, and drive follow-through.
• Experience supporting high-traffic retail, mall, hospitality, or commercial properties strongly preferred.
• Strong client relationship and communication skills, including experience handling escalated service issues.
• Working knowledge of commercial cleaning methods, equipment, materials, and sanitary practices.
• Strong Microsoft Office skills, including Excel.
• High school diploma or GED required. Associate or Bachelor's degree preferred.
• Valid driver's license, clean driving record, and ability to meet company insurance requirements.

ROLE REQUIREMENTS

This is a full-time, salaried exempt position based on Oahu. The role requires flexibility across shifts, including occasional overnight operations, as well as regular travel between properties and scheduled travel to Maui and Hawaii Island.

If you're an experienced operations leader who knows how to develop managers, create consistency across multiple locations, and run a strong service operation at scale, we'd like to hear from you.

Koa Maintenance Company is an Equal Opportunity Employer.