Sr. Office Services Associate

RRD; San Diego (CA); On-site; USD 25,571 - 36,420; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Job summary

RRD is looking for a Senior Office Services Associate in San Diego, California. You will be responsible for providing essential back office services including reprographics and mail handling. This role requires strong customer service and organizational skills, along with a minimum of 3 years’ experience in a relevant field.

The position offers a pay of $22.50 per hour with benefits including medical, dental, and vision coverage, as well as 401(k) plans. The work schedule is Monday to Friday, 8:00 am to 5:00 pm.

Qualifications

• Minimum 3 years’ office services experience preferably in a legal, banking, or corporate environment.
• Skilled in using mail, phone, email, and digital reprographics equipment.
• Ability to handle sensitive and confidential documents.

Responsibilities

• Provide daily back office services including reprographics and mail services.
• Ensure job tickets are properly filled out before beginning work.
• Meet contracted deadlines for all service delivery.

Skills

Customer service skills

Organizational skills

Written and verbal communication

Problem-solving skills

Education

High school diploma or equivalent

Tools

Digital reprographics equipment

Mail equipment

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Senior Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Job duties

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Perform Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost‑efficient manner.
• May train new Office Services Associates.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years’ office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi‑functional and diverse backgrounds.
• Ability to work in a fast‑paced environment.
• Must be self‑motivated with positive can‑do attitude.

Additional Information

The salary range for this role at the noted RRD location is $22.50 per hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or standby pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: M-F, 8:00am to 5:00pm

RRD is an Equal Opportunity Employer, including disability/veterans