Sr Mgr., Client Research & Insights

Imea; New York, Atlanta (NY, GA); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

Hybrid schedule

401(k) match

Health benefits

Parental Leave

Employee stock purchase plan

Job summary

Invesco, a leading independent global investment firm, is seeking a Senior Manager to scale and evolve its Client Experience (CX) program across the U.S. and EMEA.

You will translate client feedback into executive-ready insights that shape strategy, partnering with Marketing, Sales, and Analytics to improve engagement and outcomes. You will own end-to-end CX measurement, drive KPI definitions, and collaborate with regional leaders to ensure consistent, high-quality CX across regions, influencing

Qualifications

• 8–12+ years in client research, CX, or insights.
• Experience designing CX measurement programs, esp. surveys (NPS, relationship surveys).
• Ability to translate client feedback into strategic insights and actions.
• Experience with multiple CX data sources and cross-input synthesis.
• Strong executive communication and storytelling to influence leadership.
• Ability to manage complex, multi-stakeholder programs within asset management or financial services.

Responsibilities

• Own end-to-end CX program across the U.S. and EMEA with annual and ongoing measurement.
• Translate client feedback into executive insights and recommendations.
• Synthesize findings across studies to tell a cohesive client sentiment narrative.
• Partner with Marketing, Sales, and regional leadership to embed CX insights into business decisions.
• Support action planning to drive measurable improvements.
• Define and evolve CX KPIs aligned to marketing and commercial objectives.
• Contribute to global client sentiment initiatives across regions.
• Build relationships with senior stakeholders and communicate trends.

Skills

CX management

NPS surveys

Stakeholder communication

Data synthesis

Executive storytelling

Cross-region collaboration

Tools

Medallia

Survey tools

Job description

About Invesco

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you’re looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

What’s in it for you?

Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:

• Flexible paid time off
• Hybrid work schedule
• 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
• Health & wellbeing benefits
• Parental Leave benefits
• Employee stock purchase plan

Job Description

About the role:

We are seeking an experienced Senior Manager to lead and evolve our Client Experience (CX) program across key regions, driving a structured, insight-led approach that informs strategic decision-making and enhances client outcomes. This role partners closely with senior stakeholders across marketing, sales, and analytics to translate client feedback into actionable insights that shape strategy and improve engagement quality. You will play a key role in scaling a high-impact CX program with increasing visibility across leadership. The position offers the opportunity to influence how client insights drive strategic decisions globally.

Responsibilities of the role:

• Own and manage the end-to-end CX program across the U.S. and EMEA, including annual and ongoing measurement programs (e.g., NPS and touchpoint satisfaction) with consistent, high-quality execution across survey design, fielding, and reporting
• Translate complex client feedback into clear, executive-ready insights and recommendations, identifying key drivers of client experience and priority areas for improvement
• Synthesize findings across studies to create a cohesive narrative on overall client sentiment
• Partner with Marketing, Sales, and regional leadership to embed CX insights into business decision-making
• Support action planning and tracking to ensure insights drive measurable improvements and inform outcomes
• Define and evolve CX KPIs aligned to broader marketing and commercial objectives
• Contribute to global client sentiment initiatives across the U.S., EMEA, and APAC, partnering cross-regionally to ensure consistency in measurement frameworks and insights while providing ongoing analytical and program support
• Build strong relationships with senior stakeholders, delivering clear, compelling executive-level communications and acting as a trusted advisor on client experience trends and implications

Requirement of the role:

• 8-12+ years of experience in client research, client experience (CX), insights, or related fields, including support of multi-pronged research programs
• Strong experience designing and managing CX measurement programs, particularly survey-based programs (e.g., NPS, relationship surveys, web intercept surveys)
• Proven ability to translate client feedback data into clear, strategic insights and actionable business recommendations
• Experience working with multiple CX data sources (e.g., surveys, behavioral, engagement, and digital analytics) with the ability to synthesize across inputs
• Demonstrated ability to identify key drivers of client experience and prioritize actions based on impact
• Strong executive communication and storytelling skills with the ability to influence senior stakeholders
• Ability to manage complex, multi-stakeholder programs within asset management, financial services, or B2B environments
• Familiarity with CX platforms (e.g., Medallia or similar)

The salary range for this position in New York, NY is $115,000 – 130,000 year.

The total compensation offered for this position includes salary and incentive pay and will vary based on skills, experience and location.

Tagged as: Hybrid