Sr. Meeting Technology Manager - Remote

American Cancer Society, Inc.; Georgia; Hybrid; USD 75,000 - 84,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, retirement benefits

Professional development programs

Benefits details on careers site

Job summary

The Senior Meetings Technology Manager at American Cancer Society oversees the meetings management technology and registration platforms across meetings, ensuring seamless user experiences. This remote role partners with vendors, supports SaaS tools, and drives improvements in attendee registration and data workflows.

Requirements include 7–10 years in meetings/events tech, CMP or Cvent Certification; bachelor’s degree; strong stakeholder management and project leadership in a remote environment.

Qualifications

• Bachelor's degree required; CMP or Cvent certification preferred.
• 7–10 years in meetings/events technology, registration platforms, or marketing/event operations.
• Experience with SaaS meeting tools, vendor management, and cross‑functional collaboration.

Responsibilities

• Manage Meetings Management Technology and Platform Support; administer meeting SaaS tools and configurations.
• Oversee registration websites, attendee data workflows, reporting, payment processing, and communications.
• Design and optimize attendee experiences via registration sites and mobile apps; ensure clear navigation and user flows.

Skills

Meetings tech

SaaS platforms

Stakeholder comms

Vendor management

Project management

Agile/Scrum

Education

Bachelor's degree

CMP Certification

Cvent Certification

Tools

Cvent

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. This position is fully remote, with flexibility to work from anywhere in the U.S.

The Senior Meetings Technology Manager oversees the meetings management technology and the build‑out of registration and attendee management tools for each meeting’s requirements. As the system administrator for meeting related SaaS platforms, this role provides technical support, drives issue resolution, manages relationships with technology providers, and collaborates across internal teams to ensure efficient, related SaaS platforms. On the individual meeting level, this role evaluates meeting requirements, recommends and implements technology solutions, and delivers seamless, engaging user experiences.

Essential Functions

• Manage Meetings Management Technology & Platform Support Serve as system administrator for meeting related SaaS tools; ensure accurate configuration; and troubleshoot backend or ‑user experience‑ issues. Manages training, user access, data storage & obfuscation process. Implements meeting technology roadmap, integrations and platform strategy. (15%)
• Registration Websites & Lead Attendee Management Processes Oversee standard templates, attendee data workflows, reporting, system configuration, credit c‑ard processing, and meeting communication processes. (15%)
• Design and Optimize Attendee Experience Build and maintain meeting‑level registration sites and mobile apps. Create on‑brand, intuitive registration pages and attendee touchpoints; ensure clear navigation, strong user flow, and alignment with meeting goals while advising stakeholders on best practices. (50%)
• Manage Supplier & Technology Provider Relationships Partner with technology vendors to support platform needs, resolve issues, elevate enhancements, evaluate new capabilities, and ensure services align with organizational requirements. (10%)
• Drive Innovation, Continuous Improvement & Cross Functional‑Support Research and integrate new meeting technologies; analyze trends and performance metrics; recommend process improvements; and provide high‑quality support to internal partners and travelers across communication channels. leads standardization across business units, mentors others, and partners closely with IT/Security/Procurement. (10%)

Experience/Qualifications

Minimum Degree Required: Bachelor's Degree Certificate(s) or License(s): CMP Preferred, Cvent Certification (Event Management/Administrator strongly preferred) Years of experience: 7 – 10 years in meetings/events technology, registration platforms, or marketing/event operations (e.g., Cvent, Groupize, etc.) Bonus: Project management or Agile/Scrum familiarity.

Knowledge, Skills, and Ability

Knowledge and understanding of GBTA’s Strategic Meetings Management components and maturity index. Knowledge and understanding of EIC’s Accepted Practices Guidelines for meeting planning (or similar). Demonstrated ownership of system administration for event‑related SaaS tools (permissions, SSO/SAML, basic API testing or iPaaS tools, templates, data fields, integrations). Hands‑on experience building registration websites and mobile apps (basic → advanced configurations such as: Credit‑card processing flows, payment gateways, refund/reconciliation basics, PCI awareness) QA & UAT: Checklists, link testing, cross‑browser/device tests, accessibility basics (WCAG), and mobile responsiveness. Exposure to accessibility, translation/localization, and global data privacy requirements Proven attendee data and reporting expertise (data mapping, deduping, payment flows, PCI awareness, exports to CRM/finance). Basic design sensibilities: brand adherence, content hierarchy, microcopy, UX Prior vendor/technology provider management: troubleshooting, SLAs, roadmaps, renewals in partnership with Procurement/IT. Track record of process improvement and change management (documenting SOPs, versioning templates, standardizing QA). Professional presence to engage with executive level stakeholders Demonstrated experience managing multiple simultaneous projects involving cross‑functional teams within budgetary and schedule constraints. Strong interpersonal, customer service and communication skills to navigate organizational dynamics effectively. Demonstrates integrity and courage to lead problem‑solving with vision and purpose. Self‑motivated and able to work with limited, remote supervision. Demonstrated work ethic, integrity and professional conduct. Proficient in Microsoft Office for planning and presentation needs. Basic design sensibilities: brand adherence, content hierarchy, microcopy

Travel Requirements

Travel (10%) may be required.

Physical Requirements

Some evening and weekends may be required Limited physical effort is required Limited exposure to physical risks

Salary

The starting rate is $75,000 to $84,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non‑discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Benefits

• ACS provides staff a generous paid time off policy
• medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills
• Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

Equal Opportunity Statement

We are a proud equal opportunity employer.

At the American Cancer Society, our employees are the soul of our lifesaving mission to save lives.

Our employment opportunities are as diverse as our people and include every discipline found in other business enterprises.

As an organization, we adhere to a set of core values that help inform all our decisions.

But what really sets us apart is that the work we do has global impact -- and every passionate, dedicated American Cancer Society team member contributes to each groundbreaking achievement we make.