Sr. Manager Total Rewards

Sagent; United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote/Hybrid workplace options

Health Benefits

Unlimited Flexible Time Off

Tuition Reimbursement

Paid Family Leave

401(k) Matching

Pet Insurance

In-person and Virtual Social Events

Job summary

Sagent is seeking a Senior Manager, Total Rewards in the United States to lead payroll and benefits operations. You will review U.S. payroll, administer benefits programs, and maintain accurate employee data across Rippling and carriers.

You will oversee open enrollment, vendor coordination, and audit readiness while partnering with HR, Finance, brokers, and providers to strengthen controls and improve processes for a consistent employee experience.

Qualifications

• Progressive experience in total rewards, benefits, or payroll operations at senior level.
• Ability to review and approve U.S. payroll and resolve discrepancies.
• Experience managing benefits carrier feeds and enrollment processes.

Responsibilities

• Review and approve U.S. payroll before submission and resolve discrepancies.
• Oversee benefits administration, rates, deductions and enrollment feeds.
• Lead annual open enrollment and vendor coordination.
• Maintain Rippling workflows, reporting, and data quality.
• Prepare payroll and benefits audit materials and support remediation.

Skills

Total rewards leadership

Payroll operations

Benefits administration

Vendor management

Cross-functional collaboration

Tools

Rippling

Job description

About the opportunity

As our Senior Manager, Total Rewards, you will lead hands-on payroll and benefits operations, with primary responsibility for reviewing and approving U.S. payroll, administering benefits programs, and maintaining accurate employee and carrier data. You will oversee annual open enrollment, benefits rates, carrier feeds, audit readiness, and Rippling administration. Working closely with HR, Finance, brokers, and benefits providers, you will resolve complex operational issues, strengthen controls, and improve processes that support a consistent employee experience.

Your Day to Day at Sagent:

• Review and approve U.S. payroll before submission, validating payroll changes, deductions, adjustments, and reconciliations; partner with payroll processors and Finance to resolve discrepancies and meet processing deadlines.
• Oversee benefits administration, including rate updates, employee contribution schedules, and accurate payroll deductions.
• Manage eligibility and enrollment feeds to Allstate, Lincoln, and other benefits carriers, monitoring file delivery, troubleshooting errors, and reconciling coverage and billing records.
• Lead annual open enrollment, including vendor coordination, Rippling configuration, employee communications, election validation, and post-enrollment reconciliation.
• Oversee payroll and benefits updates for new hires, terminations, and other employee status changes, ensuring timely processing and accurate records across Rippling and carrier systems.
• Maintain Rippling workflows, reporting, data quality, and appropriate access controls; identify opportunities to automate recurring tasks and improve service delivery.
• Lead payroll and benefits audit preparation, coordinate documentation requests, maintain audit trails, and track remediation of findings.
• Serve as an escalation point for complex payroll and benefits issues, manage provider relationships, and strengthen documented procedures and operational controls.

We’d love to hear from you if you have:

• Progressive experience in total rewards, benefits, or payroll operations, including senior-level ownership of complex processes and cross-functional initiatives.
• Experience reviewing and approving U.S. payroll, including validating deductions, adjustments, and reconciliations and resolving processing exceptions.
• Hands-on proficiency with Rippling, including payroll and benefits administration, workflows, reporting, and data management.
• Experience administering benefits rates and employee contributions and leading annual open enrollment from planning through reconciliation.
• Experience managing benefits carrier feeds, eligibility records, and billing reconciliations; direct experience with Allstate, Lincoln, or comparable providers is preferred.
• Experience managing payroll and benefits changes for new hires, terminations, and other employee status changes.
• Experience supporting payroll or benefits audits and maintaining documented procedures, approval controls, and audit-ready records.
• Strong analytical and problem-solving skills, attention to detail, and sound judgment when handling confidential employee information.
• The ability to manage competing priorities, coordinate vendors, communicate clearly, and partner effectively with HR, Finance, and external providers.
• Experience coordinating India payroll with local teams or service providers is a plus, but is not required.

Perks!

As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including

• Remote/Hybrid workplace options
• Health Benefits
• Unlimited Flexible Time Off
• Family Planning Services
• Tuition Reimbursement
• Paid Family Leave
• 401(k) Matching
• Pet Insurance
• In-person and Virtual Social Experiences
• Career Pathing
• Focus Time Fridays
• much, much more!

Why Sagent?

Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.

Sagent is a joint venture that combines Fiserv Inc.‘s decades of market‑leading fintech expertise with Warburg Pincus’ skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We’re growing fast and need you to help shape our future.

Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability or protected veteran status.

#LI-REMOTE