Sr. Manager, System Operations

WebMD; Oregon (IL); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading health services company is seeking a Sr. Manager, System Operations to manage the delivery and availability of their SAAS platform. This role involves mentoring a team, collaborating with stakeholders, and optimizing operational performance within a highly sensitive data environment. Candidates should have at least 5 years of leadership experience and a bachelor's degree. A competitive salary in the range of $115,000 - $140,000 is offered.

Qualifications

• 5+ years of demonstrated leadership and project management experience.
• Basic understanding of SAAS infrastructure.
• Experience with supporting Microsoft Windows in a production environment.

Responsibilities

• Mentor and supervise a team of Systems Administrators/Engineers.
• Collaborate with business partners and stakeholders.
• Review and improve operational policies and procedures.

Skills

Leadership

Project management

Networking (L2-L3)

Understanding of TCP/IP

Security concepts

Windows support

Education

Bachelor's degree or equivalent experience

Job description

Join to apply for the Sr. Manager, System Operations role at WebMD

WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.

Overview

As the Manager of Systems Operations, you will be responsible for the delivery and availability of the WebMD Health Services SAAS platform that delivers content and services for the Health Services division of WebMD. This position is part of WebMD Health Services Operations team supporting a highly transactional, geographically distributed, Internet facing infrastructure. You will be working within an environment with highly sensitive HIPAA data.

Responsibilities

• Mentor, hire, and supervise a staff of Systems Administrators/Engineers.
• Collaborate with internal business partners and stakeholders.
• Review and analyze existing operational policies, procedures, and infrastructure for effectiveness and efficiency and develop strategies for improvement.
• Lead department operational scheduling, planning, and projects.
• Drive a culture of automation and simplicity to optimize infrastructure operations proactively, focusing on how to improve operational performance, efficiency, and availability.
• Address and coordinate production issues outside of working hours as necessary.
• Manage Operational budget, optimizing costs.

Minimum Qualifications

• Bachelors of Science degree or equivalent experience.
• 5+ years of demonstrated leadership and project management experience supporting critical production infrastructure.
• Basic understanding of SAAS infrastructure networking (L2-L3), TCP/IP, Internet Services (DNS, Load Balancing), and Firewalls.
• Basic understanding of key security concepts and auditing requirements.
• Experience with supporting Microsoft Windows in a production environment.

Preferred Skills

• Previous experience in a Service Provider or Software Development organization.
• Experience with an on-premise datacenter environment.
• Previous experience with writing policies and procedures.
• Prior experience in technical operations in direct support of application delivery.
• Knowledge of Windows/Linux OS commands/utilities (process, network, file systems, job control, etc).

As a member of WebMD Health Services, you may have access to confidential and sensitive information (including Protected Health Information) that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction, or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Technology, Information and Internet and Wellness and Fitness Services

Industries: Technology, Information and Internet and Wellness and Fitness Services

Referrals increase your chances of interviewing at WebMD by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Portland, OR $115,000.00-$140,000.00

Get notified about new System Operations Manager jobs in Portland, Oregon Metropolitan Area.