Director, IT Infrastructure

Mapfre; Webster (MA); On-site; USD 170,000 - 220,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Paid time off

Flexible work options

Employee discounts

Job summary

Mapfre is seeking an IT Infrastructure Director to lead a global infrastructure services team and shape strategic direction for enterprise systems. You will drive initiatives in cloud adoption, automation, and security while collaborating with senior stakeholders to align technology with business goals.

The role requires a proven track record of leading large engineering/operations teams, managing budgets, and delivering resilient, scalable infrastructure across on-premises and cloud

Qualifications

• Bachelor’s degree in computer science or IT.
• 10+ years in infrastructure engineering and operations.
• 7–10 years in leadership roles.
• Experience with UNIX/Linux and virtualization.

Responsibilities

• Develop and lead a comprehensive infrastructure services strategy.
• Lead and develop a high-performing infrastructure team.
• Drive cloud adoption, automation, and security improvements.
• Oversee budget, vendor negotiations, and SLAs.
• Ensure alignment with business objectives.

Skills

Infrastructure leadership

Cloud management

Automation

Vendor management

UNIX/Linux

Network & security

Technical communication

Disaster recovery

Education

Bachelor's Degree in CS/IT

Master's Degree

Tools

IBM Power platforms

WebSphere

Apache/Tomcat

Job description

An IT Infrastructure Director is an experienced leader who manages technical activities and team(s) of engineers, architects, related professionals, and support personnel. This type of Director has likely already proven themselves to be a highly competent technical engineer, who showed a sense of vision, teamwork, and responsibility. Manages, coaches, and leads the efforts of technical staff in the management of projects and responsibility for production support as needed.

Responsibilities

• Develops and leads the implementation of a comprehensive infrastructure services strategy, ensuring service availability, performance, security, and alignment with business objectives.
• Leads, motivates, and develops a high-performing infrastructure services team, fostering a culture of innovation, continuous improvement, and talent development.
• Drives innovation in infrastructure services by evaluating and implementing new technologies (e.g., cloud, automation) to improve efficiency, scalability, and security.
• Provides strategic guidance and direction to IT leadership.
• Makes strategic decisions on infrastructure services strategy, resource allocation, budget management, and technology adoption, aligning with business goals and IT objectives.
• Regularly interacts with senior business stakeholders to understand their needs and ensure alignment with infrastructure services strategy.
• Develops and manages the infrastructure services budget, ensuring efficient resource allocation and cost optimization in line with strategic goals.
• Establishes and maintains strong relationships with key infrastructure vendors, overseeing vendor selection, contract negotiation, and service level agreements (SLAs)
• Identifies, assesses, and mitigates risks associated with infrastructure services, ensuring business continuity and disaster recovery.
• Maintains clear and consistent communication with stakeholders (business partners, senior leadership, team members) regarding infrastructure services strategy, performance, and initiatives.
• Objective oriented / tactical and strategic near-term priorities.

Experience and Qualifications

• Bachelor’s Degree in computer science, Information Technology, or related field/experience required.
• Master’s Degree preferred.
• 10+ years of experience in infrastructure engineering and operations, with a minimum of 7-10 years of experience in a leadership role managing infrastructure services teams.
• Experience with IBM Power (800, 980, P10) Platforms preferred.
• Strong skills in the areas of installation, configuration, deployment, monitoring, troubleshooting, performance tuning and production support for application servers, such as Apache web servers/Tomcat and WebSphere.
• Solid working knowledge of Network and Security technology.
• Experience managing UNIX/Linux systems; and general Understanding of virtualization technologies.
• Ability to communicate technical problems to non-technical staff.
• Backup and Disaster Recovery solutions experience a plus, along with Data replication and high availability.
• Experience in cloud infrastructure management, cloud migrations, and a strong understanding of infrastructure as code is highly desirable.

Why Mapfre

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture

Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits

Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth

Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility

Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range

$170,000 - $220,000

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at [e-mail].

We are proud to be an equal opportunity employer.